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Ambassador Resources
Union City, NJ, United States
Ambassador Resources is working with a client located in Hudson County, NJ looking to bring on an IT Help Desk to join their team! In this role, The IT Application Help Desk will play a vital role in the daily responsibilities of the IT department. They are tasked with providing our users with technical support for any IT-related matter such as iss
Job Source: Ambassador ResourcesMAXX Properties
Harrison, NY, United States
MAXX Properties is looking for a Full-time, Temporary IT Support Specialist for an immediate opportunity for a minimum of 6 months (thought end of year), but with a possibility of longer term placement. The position would be on-site at our Purchase Corporate Office. The role involves supporting our corporate and property site users to ensure effic
Job Source: MAXX PropertiesABC Imaging
Carlstadt, NJ, United States
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team. Responsibilities includ
Job Source: ABC ImagingCrescens
Newark, NJ, United States
Role: Help Desk Manager Location: Newark NJ Duration: 12 Months contract Note: Position is 5 days / Week Onsite Job Description: Oversees timely delivery of quality technical support to internal and external customers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstati
Job Source: CrescensThink Systems Inc
New York, NY, United States
Help Desk Support Analyst Hybrid NYC JOB OVERVIEW: Think Consulting is actively seeking a Help Desk Support Analyst to join a leading nonprofit organization in New York City. The ideal candidate will be responsible for monitoring and answering the Service Desk phone, e-mail message queues, and automated triggered request queues. KEY RESPONSIBIL
Job Source: Think Systems IncWorld Travel Holdings
, United States
Overview Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Mi
Job Source: World Travel HoldingsTransdev
Garden City
Hiring Immediately for an IT Help Desk Technician. Annual Salary $55,000 OVERVIEW: The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximu
Job Source: TransdevJackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.New York, NY, United States
Company Description
Job Description
The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting two Community Associates for Level 1 Help Desk Representatives for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representatives will serve as the "front-line" of the FISA-OPA agency's Help Desk operation, providing caller assistance and problem management services to City agencies regarding City systems under both FISA-OPA. These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal (PIP), the Payroll Management System (PMS), City Human Resource Management System (CHRMS) Remedy, Finesse - IVR and others.
The Help Desk Level 1 Representatives will:
- Respond to telephone (Finesse) and email inquiries and determine the information required with professionalism and tact;
- Answer routine and frequently asked questions regarding user and system issues;
- Escalate moderate and complex user and system issues when required;
- Apprise users of the status and progress of pending requests;
- Provide efficient and effective problem resolution for callers;
- Initiate system password resets for authorized users;
- Record and track information from initial call to resolution using the Remedy IT Service Management System;
- Assist in collecting data to be used in researching user issues that may indicate larger system problems;
- Prepare statistical reports for management review;
- Provide system documentation and forms as required;
- Run simple system procedures;
- Participate in unit/staff meetings by attending /facilitating agenda / encouraging relevant discussion, in order to keep staff informed of agency/ unit goals and changes in programs/ policies/ procedures and;
- Perform special projects as assigned.
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Email Alert for Help Desk Level 1 Representative jobs in New York, NY, United States
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