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inSync Staffing
New York, NY, United States
Pay rate: $27.18/hr Hours: Monday to Friday 8:00am to 5:00pm Location: Please refine the search to EXCLUDE the NYC Burroughs of Queens and Staten Island as well as New Jersey. It is a challenge for candidates from these geographies to get to the work sites needed based on traffic etc. Westchester County is also a good location. Duration: 3 months
Job Source: inSync StaffingHighbridge Consulting LLC
New York, NY, United States
Our Client, a global investment and advisory firm is seeking to hire a Premises / Facilities Help Desk Specialist on a Contract to Hire Basis. This role is on-site in the NYC office 5 days a week. You will join a highly energized team responsible for maintaining firmwide operational standards and will be responsible for understanding and perform
Job Source: Highbridge Consulting LLCAmbassador Resources
Union City, NJ, United States
Ambassador Resources is working with a client located in Hudson County, NJ looking to bring on an IT Help Desk to join their team! In this role, The IT Application Help Desk will play a vital role in the daily responsibilities of the IT department. They are tasked with providing our users with technical support for any IT-related matter such as iss
Job Source: Ambassador ResourcesMAXX Properties
Harrison, NY, United States
MAXX Properties is looking for a Full-time, Temporary IT Support Specialist for an immediate opportunity for a minimum of 6 months (thought end of year), but with a possibility of longer term placement. The position would be on-site at our Purchase Corporate Office. The role involves supporting our corporate and property site users to ensure effic
Job Source: MAXX PropertiesMetasys Technologies
New York, NY, United States
Once selected, you should be eligible for the pass-through Drug Test and Background Test. Covid vaccination required Driving- 25%-50% (Personal vehicle) Role: Associate Lead Help Desk III Location: New York, NY 10017 Duration: 6 months (Possible Extension) Shift timings: 8:00 am to 5:00 pm M-F ESSENTIAL FUNCTIONS:- Implementation project manager fo
Job Source: Metasys TechnologiesK2 Staffing, LLC
New York
Job Description Job Description Summary Our client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities
Job Source: K2 Staffing, LLCCrescens
Newark, NJ, United States
Role: Help Desk Manager Location: Newark NJ Duration: 12 Months contract Note: Position is 5 days / Week Onsite Job Description: Oversees timely delivery of quality technical support to internal and external customers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstati
Job Source: CrescensTEKsystems
New York
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manage
Job Source: TEKsystemsNew York, NY, United States
Help Desk Support Analyst
Hybrid NYC
JOB OVERVIEW:
Think Consulting is actively seeking a Help Desk Support Analyst to join a leading nonprofit organization in New York City. The ideal candidate will be responsible for monitoring and answering the Service Desk phone, e-mail message queues, and automated triggered request queues.
KEY RESPONSIBILITIES:
Receive, prioritize, document, and actively resolve end user requests.
Answer calls or e-mail contacts within the required service level time frame.
Triage requests to ensure accurate transfers and escalation.
Track open tickets and monitor ticket progress and close ticket items when problems are resolved.
Follow escalation and paging procedures.
Provide support and service to end users, seeking to resolve as many calls as possible at level 1.
Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues, and business applications.
Identify problems for submission to problem management process.
Create/delete users and reset passwords within Active Directory or a similar tool.
REQUIRED QUALIFICATIONS:
Proven experience in a help desk or IT support role.
Proficiency in Active Directory for user management and password resets.
Strong knowledge of MS Office and Windows operating systems.
Experience with security access to printers, printer queues, and business applications.
Excellent customer service and communication skills.
Ability to prioritize and document end user requests effectively.
PREFERRED QUALIFICATIONS:
Experience in a nonprofit organization.
Familiarity with problem management processes.
Additional certifications in IT support or related fields.
Hourly Rate: $26-30/hr.
Equal Opportunity Employer, including disability and protected veteran status
Email Alert for Help Desk Associate jobs in New York, NY, United States
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