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Drivingcustomersuccess
San Francisco, CA, United States
AVP, Customer Success – San Francisco, USA As the AVP of Customer Success, you will be responsible for leading a team of people managers, who manage field resources across one or more industry verticals. You will be one of the most senior GTM leaders within the AMER region, working closely with other senior leaders from customer success, sales, pr
Job Source: DrivingcustomersuccessDrivingcustomersuccess
San Francisco, CA, United States
Enterprise Customer Success Manager – San Francisco, USA Reporting to the Manager of Enterprise, you’ll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a s
Job Source: DrivingcustomersuccessDrivingcustomersuccess
San Francisco, CA, United States
Customer Success Operations Manager – San Francisco, USA This hybrid position requires two days per week in our San Francisco office. About you You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and to
Job Source: DrivingcustomersuccessOkta
San Francisco, CA, United States
Director, Scaled Customer Success (San Francisco) Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world,
Job Source: OktaSecure Code Warrior Limited
San Francisco, CA, United States
Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for devel
Job Source: Secure Code Warrior LimitedTandem
San Francisco, CA, United States
Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices! Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most
Job Source: TandemDrivingcustomersuccess
San Francisco, CA, United States
Mid-Market Customer Success Manager – San Francisco, USA Drive adoption, retention, and expansion for a product people love that solves real problems : Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Serve as the customer’s trusted advisor and product exper
Job Source: DrivingcustomersuccessEncord
San Francisco, CA, United States
About Us: At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is
Job Source: EncordSan Francisco, CA, United States
Director of Global Customer Success, Commercial – San Francisco, USA Your responsibilities include (but are not limited to): As a global leader of customer success managers, you will set the overall strategic plan and vision for our mid-market and SMB customer segments in our Americas, EMEA, and APAC regions, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retention
Build, maintain, and lead a world-class team – recruiting, developing, and mentoring a high-performance team
Lead your team to identify and drive customer outcomes, return on investment, product adoption, and positive customer experiences
Advance and finetune the customer lifecycle journey by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous development and improvement
Develop company-wide customer success motions integrating processes, content, and data insights
Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across customers
Drive operational practices to track the performance of teams and individuals
Oversee initial onboarding and business reviews, tracking performance, timelines, and outcomes for your team
Work closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practices.
Ensure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoption
Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
Help mitigate churn and drive expansion through strong customer advocacy and referenceabilityDeliver boots-on-the-ground leadership to ensure that your team is highly motivated and engaged
Inspire, challenge, and maximize the strength of the team and align their efforts to the mission and vision of the Secure Code Warrior
We’d love to chat if you have: Proven experience leading teams in customer success management, account management, renewal management, or sales management
Strong experience leading teams, driving customer retention motions, customer growth, software adoption, and leveraging customer success best practices
Demonstrated forward-thinking management experience leading teams in a technology or software company, ideally for a SaaS or subscription enterprise software company
Proven ability to develop strategies, translate them into real initiatives, track successful delivery, and put innovations into action
Ability to lead distributed teams across cultures and geographies
Possess a healthy management presence and leadership ability, with communication and interpersonal skills that inspire and motivate individual contributors and peer leaders
Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
Agility and flexibility in responding to evolving business priorities and dealing with challenges
Experience successfully working with senior executives and decision-makers
Strong operational and business-building skills that will drive organizational efficiencies and long-term customer satisfactionAbility to collaborate across the organization and with external clients and partner stakeholders
A Bachelor’s degree from an accredited college or university required
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Email Alert for Director of Global Customer Success, Commercial – San Francisco, USA jobs in San Francisco, CA, United States
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