Manager, Dasher Retention Marketing - Rewards and Sentiment

San Francisco, CA, United States

About the Team

The Dasher Retention team's mission is to build lasting relationships with Dashers through personalized, scalable, cross-channel experiences that drive retention and engagement. To accomplish this mission, we develop lifecycle programs that connect, educate, and support drivers from the moment they sign-up through their last dash. Our focus areas include improving the driver onboarding process, strategizing incentive structures to motivate Dashers long-term, and maintaining healthy fleet dynamics in each city as the business grows in scale and complexity. Our team has diverse skill sets across marketing, strategy, and operations that allow us to test and scale programs that improve the dashing experience.

About the Role

As the Manager of Dasher Retention Marketing, you will own the Rewards, Ratings and Sentiment lifecycle communication programs to improve Dasher quality, retention and satisfaction. You'll leverage email, SMS, push, and in-app messaging to drive adoption and engagement with the Rewards program while also developing new levers to increase sentiment among drivers. You will collaborate with all parts of the business including Product, Strategy and Operations, Analytics to ensure the Rewards, Ratings and Sentiment programs meet the growing needs of drivers and contribute to our business goals.

You're excited about this opportunity because you will…

* Develop, test and implement CRM strategies to improve Dasher adoption and engagement of the Rewards and ratings program. Experiment with new strategies and CRM tactics to increase dasher sentiment and deliver a personalized end-user experience.* Create the strategy and framework to personalize Dasher communications based on their Rewards tier, tenure, and market supply health.* Collaborate with product marketing, operations, and product partners to lead the go to market communications strategy for new Rewards, ratings, and sentiment programs, including testing, iteration, and scaling* Manage end-to-end development and execution of email, SMS, push and in-app campaigns. Includes driving the creative review process, collaborating with designers and copywriters, identifying target audience segments and capturing feedback from multiple stakeholders* Set up and monitor complex journeys, triggers and automations, partnering with engineering to ensure dynamic events and data are properly routed to our CRM platform* Analyze campaign results, develop benchmarks, and create and share regular performance reports

We're excited about you because…

* 6+ years experience in lifecycle, email, or retention marketing. Experience working on Rewards program is a plus* Strong analytical skills; able to create data-driven marketing campaigns end to end* A record of driving business results via cross- channel marketing campaigns* Strong stakeholder management and interpersonal skills* Deep experience with CRM technology including ESPs, segmentation tools, and complex data structures and systems; Experience with Braze is a plus* Familiarity with data visualization platforms such as Sigma, Tableau, etc.* Extremely organized, dependable, self-motivated & ability to multi-task* Bachelor's degree or equivalent experience

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$133,000-$210,000 USD

New York Pay Range:

$140,000-$210,000 USD

Washington Pay Range:

$133,000-$199,600 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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