Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
360insights
New Orleans, LA, United States
Starting base salary US $ 60,0 00 – $75 ,000 / CAD$ 64,000 - $80,000 Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recogn
Job Source: 360insightsINFUSE
New Orleans, LA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSEINFUSE
New Orleans, LA, United States
Job Description Job Description OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professional
Job Source: INFUSEAdyen
New Orleans, LA, United States
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the
Job Source: AdyenWorkday
New Orleans, LA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayCapital City Press
New Orleans, LA, United States
Job Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media G
Job Source: Capital City PressAvePoint
New Orleans, LA, United States
About AvePoint A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure busin
Job Source: AvePointRooted Connections
Gretna, LA, United States
We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members o
Job Source: Rooted ConnectionsNew Orleans, LA, United States
Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Compensation Software clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
What You'll Do:
Champion Client Engagement: Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.
Expand Business Opportunities: With your deep understanding of compensation challenges and industry dynamics, you'll have the opportunity to introduce clients to additional WTW products and services that can benefit their business, helping them achieve more.
Collaborate and Innovate: Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.
Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction.
Securing Software Renewals: maximize software renewalsthrough implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.
Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.
Pioneer Client Solutions: Step into complex situations without a clear precedentand creatively guide resolution, setting new standards for problem-solving.
Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.
Key Metrics
Renewal retention rate
Upsell of related products and services
Top Competencies Required
Focusing on Clients
Driving Excellence
Influencing Stakeholders
Working in Teams
Business Acumen
Sales Mindset
The Requirements
5+ years experience in a Client Success Role in a software or digital product environment
A foundational understanding of Total Rewards and/or compensation management processes
Proven track record of maintaining and growing business relationships
Excellent listener – able to probe, understand the issues, and respond with correct solutions
Must be client focused and have excellent client relationship management skills
Demonstrated ability to perform in a team environment
Commercial growth mindset
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $80,000- $110,000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits :Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)
EOE, including disability/vets
#J-18808-Ljbffr
Email Alert for Client Success Manager – Software jobs in New Orleans, LA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.