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INFUSE
New Orleans, LA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSEINFUSE
New Orleans, LA, United States
Job Description Job Description OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professional
Job Source: INFUSEAdyen
New Orleans, LA, United States
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the
Job Source: AdyenWorkday
New Orleans, LA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayAvePoint
New Orleans, LA, United States
About AvePoint A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure busin
Job Source: AvePointCapital City Press
New Orleans, LA, United States
Job Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media
Job Source: Capital City PressCornerstone OnDemand
New Orleans, LA, United States
Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that c
Job Source: Cornerstone OnDemandMongoDB
New Orleans, LA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBNew Orleans, LA, United States
Starting base salary US $ 60,0 00 – $75 ,000 / CAD$ 64,000 - $80,000
Plus Bonus, Equity & Benefits
Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.
What you will be doing:
The Enterprise Client Success Manager is responsible for overseeing the operational excellence of rebate and channel incentive programs for 360’s most complex clients. The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.
The Enterprise Client Success Manager:
Helps drive the success of a portfolio of clients that represent approximately $3M to $5M in annual revenue.
Leverages operational and program knowledge to partner with clients to establish clear success criteria and KPIs, measure and report on said KPIs
Works towards learning how to prepare, implement and execute Strategic Success Plans to drive adoption, renewal, advocacy and expansion
Prepares, leads and delivers QBRs (Quarterly Business Reviews)
Collaborates with cross-functional teams (ops, support, product) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimize operational efficiency
Effectively quarterbacks client communications and escalation management
Contributes to the maintenance and enhancement of the solution and operational knowledge base
Notifies Account Directors of new expansion and growth opportunities
Travelling to offices as needed
What you’ll bring:
A client-first mentality and deep understanding of commercial business and client service
Proven communication skills – written and verbal
Proven ability to build client advocacy
Proven analytical and problem-solving skill
Proven organizational and follow-up skills (including prioritization)
Strong presentation skills
Ability to work independently, with minimal supervision, and provide leadership
Demonstrated ability to mine valuable feedback and provide practical solution options based on that feedback
Good working knowledge of Excel and Powerpoint
Bilingual (French) is an asset
Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS)
* Pay transparency
Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
Why 360?
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:
Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
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Email Alert for Enterprise Client Success Manager jobs in New Orleans, LA, United States
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