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INFUSE
New Orleans, LA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSE360insights
New Orleans, LA, United States
Starting base salary US $ 60,0 00 – $75 ,000 / CAD$ 64,000 - $80,000 Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recogn
Job Source: 360insightsOctane Co.
New Orleans, LA, United States
We're seeking enthusiastic, hard-working, and friendly individuals to join our team and support a vast network of clients. This role hinges on exceptional people skills and a commitment to our mission of "protecting every child and serving all working people." In this fully remote position, you can earn a substantial income while having the flexib
Job Source: Octane Co.Octane Co.
New Orleans, LA, United States
Job Description Job Description We're seeking enthusiastic, hard-working, and friendly individuals to join our team and support a vast network of clients. This role hinges on exceptional people skills and a commitment to our mission of "protecting every child and serving all working people." In this fully remote position, you can earn a substanti
Job Source: Octane Co.HSS
Gretna, LA, United States
Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their f
Job Source: HSSAnywhere Real Estate
New Orleans, LA, United States
The Client Experience Specialist is a service minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the fric
Job Source: Anywhere Real EstateHire Standard Staffing
Gretna, LA, United States
Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their f
Job Source: Hire Standard StaffingAnywhere Real Estate
New Orleans, LA, United States
PRIMARY FUNCTION The primary function of the Client Invoicing Analyst is to accurately process client invoices according to contractual agreements for a portfolio of clients while ensuring customer and client needs are met in a timely and efficient manner. The Client Invoicing Analyst is also responsible for monitoring various control reports to m
Job Source: Anywhere Real EstateNew Orleans, LA, United States
Job Description Job Description OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
Develop and maintain relationships with a select group of named accounts to ensure campaign success
Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, and other recommendations
Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding
Qualifications
Minimum two years of account management and/or customer success/service experience preferred
Organized, detail-oriented, and able to manage 30+ clients at once
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
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Email Alert for Client Success Expert (Remote) jobs in New Orleans, LA, United States
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