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Workday
New Orleans, LA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayAvePoint
New Orleans, LA, United States
About AvePoint A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure busin
Job Source: AvePointCapital City Press
New Orleans, LA, United States
Job Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media
Job Source: Capital City PressCornerstone OnDemand
New Orleans, LA, United States
Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that c
Job Source: Cornerstone OnDemandMongoDB
New Orleans, LA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBECi Software Solutions
New Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECi Software SolutionsRooted Connections
Gretna, LA, United States
We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members o
Job Source: Rooted ConnectionsRooted Connections
Gretna, LA, United States
We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members o
Job Source: Rooted ConnectionsNew Orleans, LA, United States
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Manager, Customer Success
As the Manager for our Customer Success team, you'll lead a dynamic group responsible for providing top-tier service to our portfolio of mid-sized, fast-growth customers. Through a pooled customer success approach, your team will focus on efficiency and proactivity, driving growth and retention in our North America portfolio as we scale.
What you'll do
Build strong relationships with our customers, accelerating product adoption and demonstrating value.
Coach and mentor customer success managers, fostering a collaborative and supportive team environment.
Lead day-to-day operations, including customer escalations and critical negotiations.
Define and monitor commercial objectives, ensuring the success of our North American portfolio.
Collaborate with cross-functional teams to enhance customer experience and drive initiatives for increased productivity and satisfaction.
Who you are
You have 5 years of experience in a customer-facing B2B role in technology, with 1-3 years of people management experience.
Experience in the Payment industry is a plus.
You possess strong leadership and interpersonal skills, with a genuine interest in our products and industry.
You thrive in a fast-paced, entrepreneurial environment and excel at thinking big picture and scale.
You're committed to diversity, equity, and inclusion, and value the contribution of diverse perspectives in solving business challenges.
Other Job Details:
Based out of our Chicago office
Full-time position with a minimum of 40 hours/week
Some domestic and international travel required
Our Commitment to Diversity, Equity, and Inclusion:
At Adyen, we believe that diversity of thought drives innovation. We welcome individuals from all backgrounds and cultures to join us in solving our unique business and technical challenges. No matter who you are or where you're from, we encourage you to bring your true self to work.
What's Next?
If you're ready to take on a new challenge and join a team that's shaping the future of finance, we want to hear from you. Apply now and let's build something great together. We aim to provide a smooth and enjoyable candidate experience, with a response to your application within 5 business days.
Please note that this role is based in Chicago, as we believe in the value of in-person collaboration. We do not offer remote-only roles.
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Email Alert for Manager, Customer Success jobs in New Orleans, LA, United States
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