Senior Account Executive

Charlotte, NC, United States

What will you be doing:

Given our business model, where our customers have recurring contracts for cost and clinical technology and services Customer Success is absolutely vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. As such, we need an executive to own driving success across our Performance Services member accounts. This role includes responsibilities for the Customer Success member segment activities (e.g., adoption, advocacy, retention, coaching account mgmt. skills, account plans etc.) and outcomes (e.g., renewals, up-sell, etc.). This position will ensure members are maximizing the value of the relationship, with a significant focus on: Shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, and increasing revenue growth via the adoption of Premier’s suite of solution offerings. This position serves as the conduit to promoting Premier’s broader value proposition to the membership.

This role is part of the CS operational leadership team and will be responsible for a region within the customer success account management team (i.e., lead the region team members assigned to member accounts). Their core responsibilities will include supporting a unified culture across the organization, support team in develop strategies and goals for their assigned accounts, drive operational improvement and engage in talent mgmt..

Their performance will be measured based on the following key performance indicators (targets will be set annually):

Renewal rate

ROI/Value

Revenue (leads and upsell/cross-sell through renewals)

Relationship interaction

Net Promoter Score

This position and their team will work and function as an integral part of Premier’s member facing teams which includes colleagues from product, sales, group purchasing and advisory services - helping to shape go-to-market strategy and challenge the status quo to ensure that members will be successful in an era of healthcare reform implementation and beyond. Create company-wide culture of Customer Success

This person will have key competencies in leading a customer success regional account managment team, understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or cost, ability to work with marketing/sales/product and a track record of meeting/exceeding goals

What we're looking for:

Required Qualifications

Work Experience:

Years of Applicable Experience - 10 or more years

Skills & Experience:

Account Management, Client Consultations, Consulting, Performance Improvements

Education:

Bachelors

Preferred Qualifications

Relevant Experience to include (3 bullets maximum):

Consulting

Business Intelligence

Sales

Account Management

Health System Leadership

Education:

Master’s Degree preferred; Salesforce

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $125,000 - $231,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Participation in Premier’s employee incentive plans

Tuition reimbursement and professional development opportunities

Premier at a glance:

Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)

Named one of the World’s Most Ethical Companies by Ethisphere Institute for the 13th year in a row

The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

Employees receive:

Perks and discounts

Access to on-site and online exercise classes

Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, gender, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [email protected] or contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.

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