IT Support Specialist

Bolingbrook, IL, United States

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Who We Are

S&S Activewear is the leading wholesaler to the imprintable apparel and uniform market in the United States and Canada. Since 1988, weve provided high-quality, imprintable apparel to our broad wholesale customer base. We offer high-quality apparel that allows your customers to express their creativity through wearable art through concert merchandise, school & team apparel, marathons and fun runs company stores, theme park gift shops and everyone in between!

Today, we offer the most extensive and accessible collection of fashion-forward styles around. And we get you the goods fast. We operate eight nationwide distribution centersthats 4 million square feet of efficient warehouse spaceand uniquely offer the largest one & two-day distribution footprint in the industry, with its products reaching 99% of the U.S., Canada, and Puerto Rico within two days and 44 states in just one day.

We offer more than 100 brands, including Adidas, Champion, Columbia, Dickies, Fruit of the Loom, Gildan, Oakley, Richardson, etc.

We have grown from a successful midwestern t-shirt and fleece distributor into an industry leader with approximately $2.5 billion in annual sales. In March 2021, Clayton, Dubilier & Rice (CD&R) acquired S&S Activewear. CD&R believed S&S to be a leading distribution platform with sustainable competitive advantage following significant strategic investments in its geographic reach, people, and technology.

About Clayton, Dubilier & Rice

Clayton, Dubilier & Rice (CD&R) is all about investing with a purpose. They're a private investment firm that really focuses on turning companies into stronger, more profitable versions of themselves. From the beginning they have overseen the investment of over $35 billion across 100 different companies, and those deals add up to a total value of more than $150 billion. The CD&R firm has offices in both New York and London.

Job Description

The IT Support Specialist is responsible for assisting with troubleshooting issues, performing general maintenance, and hardware/software updates. All S&S Activewear employees must adhere to the guidelines presented in the S&S Activewear Employee Handbook.

Schedule

Monday-Friday, Full-Time, Exempt

Benefits

Vacation, Personal, and Sick time.

Medical, Dental, Vision, Life Insurance, Short/Long term disability.

Flexible Spending Account.

401K with 3% company contribution.

Discounts on brand name apparel.

Employee events.

Opportunities for advancement Internal Promotions.

Duties and Responsibilities Deploy and troubleshoot PCs, printers, scanners, and Tablets.

Perform PC and printer maintenance in office and warehouse environments.

Copy, move, secure user data.

Perform hardware/software updates.

Documents procedures to Knowledge base when necessary.

Able to handle multiple tasks and prioritize needs.

Maintain users in Active Directory and AAD

Deploy and maintain warehouse IT devices.

Participate in IT support ticket system to resolve user issues.

Routinely work with Remote Desktop.

Support in-house software including M365.

Fully support and deploy Microsoft Intune.

Requirements Min. 2 years of IT helpdesk experience is required.

Networking experience is a plus.

Self-Directed and Work independently

High attention to detail yet able to work quickly.

Ability to change from task to task quickly.

High degree of competency in Microsoft Office products

BS in Computer Science

CompTIA A+ certification or equivalent

Able to routinely lift 50 lbs. and work on your feet daily.

Great attitude and team player

Some overnight travel required.

Must be fluent in English.

This is not a remote position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

Working Environment

Currently, S&S has a remote work policy which provides for employees to be in the office Mondays, Wednesdays and Fridays and work from home on Tuesdays and Thursdays, which is subject to change based on business need. Position location: Bolingbrook, IL.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.

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