Technology Support Specialist I

Melrose Park, IL, United States

Position Type:

Technology/Technology Support Specialist

Date Posted:

6/11/2024

Location:

District 89 Schools

Date Available:

ASAP

Closing Date:

Once Filled

District:

Community Consolidated District 89 Position Summary :

The Technology Specialist Tier 1 will support the goals of the district and technology department by maintaining systems, peripherals, applications, and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Coordinator. This person installs, maintains, operates, and repairs technology equipment, including hardware and software at all district locations. This is a 12 month position and will work the entire year.

Essential Duties and Responsibilities : (Other duties may be assigned.) Makes decisions and demonstrates actions that support the mission, vision, goals and interests of the school district and of students.

Communicates, collaborates, and cooperates with colleagues, supervisors, staff and guests.

Maintains confidentiality of student and staff information. Utilizes confidential and personal information for professional purposes only in accordance with school district policy and regulations.

Provides hardware and software support of all staff and students in the school district as directed by the Technology Coordinator.

Assists staff with technology projects including classroom audio and video setups.

Ensures efficient and timely responses to technology helpdesk tickets

Assists the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and learning.

Supports the use of instructional software in the school district.

Maintains, operates, and distributes computer equipment and software as assigned.

Responsible for setting up equipment for special programs and meetings as required. Flexible hours may be assigned.

Assists in managing the school district's technology resources through equipment scheduling and inventory maintenance.

Assists in maintaining the school district's telecommunications systems, website and Internet presence.

Installs, monitors and updates software as needed.

Performs maintenance tasks on high-use software. Adjusts network user rights and permissions when necessary.

Assists in the operation of the school district's ticketing system.

Completes work in established time frame seeks appropriate tasks when primary tasks are completed, or pace is slow. Consistently arrives at work on time and completes all tasks as directed.

Informs the administrator immediately of the existence of any problems deemed to warrant prompt attention, advice, or intervention.

Performs special assignments and other duties as determined by the administrator.

Supervisory Responsibilities : This job has no supervisory responsibilities. The employee is responsible for safety, well-being, and work output of others. To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the qualifications, skills, physical demands, and work environment required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications - Experiences - Knowledge Requirements : A completed High School diploma. 60 plus semester hours of college level credit preferred but not required.

1-3+ years professional technology support experience, focus in an educational setting preferred

Excellent oral and written communication skills

Strong organizational skills for troubleshooting and research

Experience with Google Workspace/Google Workspace for Education

Experience with Apple School Manager (ASM) / Apple Business Manager (ABM)

Experience with Mosyle, JAMF, or other MDM

Experience with macOS, iPadOS, Chrome OS, and Windows operating systems

Experience with classroom audio/video, document cameras, and projectors

Experience with GoGuardian or similar content filtering software

Experience with PowerSchool or similar SIS

Experience with Infinite Visions or similar educational ERP

Experience with National and State of IL educational assessment applications

Experience with inventory and asset tracking systems

Experience with Mac, Chromebook, and iPad hardware repairs

Experience with printer and copier configuration and troubleshooting

Experience with Active Directory and Group Policy management

Skills Required : Ability to work well with fellow employees and provide support/training to non-technical staff

Ability to travel amongst district schools located in Glen Ellyn and Wheaton

Ability to manage tasks to required deadlines

Ability to self-direct and make decisions in absence of supervisor

Ability to maintain a positive and flexible attitude toward daily responsibilities

Ability to create and maintain technical documentation

Ability to support Board of Education Meetings that occur on evening and/or weekends

Ability to monitor machines via RMM and take appropriate action(s) on as necessary

Participate in the management of organizational licensing and software renewals

Physical Demands : While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.

The employee is frequently required to stand; walk, operate office and computer equipment; and reach with hands and arms and will repeat actions with the same hand, arm, or finger motion such as when typing.

The position requires meeting deadlines with severe time constraints, interacting with the public and staff, irregular or extended work hours.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. In addition, the ability to withstand long-term use of computer monitors is required.

The employee may lift to 50 pounds such as reference books or computer monitors.

Work Environment : The noise level in the work environment is usually low.

When visiting a building, the noise level can be loud to quiet and at meetings, moderate.

Work is usually conducted indoors. This work could be conducted at any school location.

Come join our staff where we offer a full benefit package including but not limited to: Board paid dental insurance for the employee, 90% Board paid BCBS health benefits for the employee, generous paid sick time and more.