Talent Acquisition Partner

Naperville, IL, United States

Who We are

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.5+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Position Summary:  The Talent Acquisition Partner will be responsible for primary oversight and management of sourcing the best possible candidates and matching them to positions for our hiring managers. The successful candidate will focus on talent sourcing, candidate identification, networking and relationship building with potential candidates, and will introduce and monitor recruitment best practices including the recruitment processes, procedures, and systems. The individual for this role is highly organized, takes the initiative to get things done, is approachable, has a positive can-do attitude, and most importantly is professional in handling private and confidential information. Located at our office in Naperville, IL our office, environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but not limited to:

Perform full cycle recruiting to support inside sales and field technician roles and other areas when needed.

Develop a deep understanding of the strategy, objectives, processes, culture, and skill needs of the hiring teams.

Identify candidates through creative sourcing techniques, screening and prequalifying the best in the pool for hiring manager consideration.

Provide recruitment counsel and guidance to hiring managers regarding market employment trends, compensation, skills/attributes, target companies, recruitment strategies, interviewing/assessments, and sourcing tactics.

Use findings to develop and execute effective sourcing strategies, assessments, and closing approaches.

Review applications and assess candidate qualifications against criteria established in the job descriptions or scope of work requirements.

Promote the company’s recruitment brand through active participation in job fairs, conferences, and other networking and marketing events.

Manage candidate communication and relationship management throughout the recruitment lifecycle and educate candidates about OHS’s culture, benefits, and position expectations.

Provide daily/weekly reports to hiring managers on a timely basis regarding status relating to all positions; including outreach and response for each position as needed.

Build and maintain relationships with recruiting agencies, universities, associations, and other organizations to find talent.

Proactively and continuously source, develop, and maintain an effective pipeline and network of diverse talent for future and/or unexpected hiring needs Identify candidates through a variety of methods and tools, including the company career site, social media, Internet job boards, associations, and other avenues as seen fit (i.e., digital, social media, events), building a consistent pipeline of talent for high priority and hard-to-fill positions.

We're Excited if This is You:  At least 5 years of experience managing all phases of recruitment, particularly in a high-volume customer service or sales environment.

Successful track record of achieving time to fill goals with a high probability of retention.

Strong sourcing capability and the ability to partner with HRBPs and hiring managers to identify staffing requirements that translate into successful hiring.

Demonstrated ability to work in a self-directed, results-oriented environment at a fast pace; Ability to prioritize tasks, organize large volume of work, perform independently.

Proven organizational skills, with the ability to undertake multiple tasks under tight deadlines.

Outstanding communication, presentation, and diplomacy skills.

Experience with online networking tools, such as LinkedIn and experience conducting searches on recruitment databases and ability to identify and access new professional networks required.

Demonstrated ability to work in a fast-paced environment and to think creatively about sourcing methods.

Proven experience demonstrating the ability to act independently on assigned tasks and to exercise good judgement and flexibility with shifting priorities while serving the needs of employees and organization.

Strong attention to detail and a positive can-do attitude.

Education (preferred and or required):  Bachelor’s Degree in Human Resources or a related field is required, or equivalent work experience.

Certificates, Licenses, Registrations:

N/A

Computer Skills Needed to Perform this Job:

Proficiency in Microsoft and Google Suites.

Proficiency with applicant tracking systems or customer relationship management software required.

Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Communicate Effectively - Can clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

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