Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Pangea Money Transfer
Chicago, IL, United States
About the Role Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea's network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and co
Job Source: Pangea Money TransferRocketmiles is a part of Booking Holdings, Inc
Chicago, IL, United States
About the Role Rocket Travel by Agoda is looking for a Partner Success Manager to join our growing Operations team that will oversee our non-enterprise accounts. A Partner Success Manager is a critical part of the success of our partners and shared customers. Partner Success ensures partners can onboard efficiently, escalate concerns easily, and
Job Source: Rocketmiles is a part of Booking Holdings, IncEnova International
Chicago, IL, United States
About the Role Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea’s network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and co
Job Source: Enova InternationalSalesforce
Chicago, IL, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across ever
Job Source: SalesforceGroupon
Chicago, IL, United States
We are dedicated to growing local businesses around the world. Are you ready to join in? Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the pr
Job Source: GrouponHallow, Inc.
Chicago, IL, United States
Who we are We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, a
Job Source: Hallow, Inc.Relativity
Chicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advis
Job Source: RelativityRewards Network
Chicago, IL, United States
About The Job For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technolo
Job Source: Rewards NetworkChicago, IL, United States
About the Role
Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea’s network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and collaboration. You will work closely with Operations, Technology and Product Management to create strong partner governance structures, drive performance and monitor health of the relationships.
As Partner Success Manager, you'll get to:
Growing the business through relationship building and strong partner communications keeping us informed of each other’s business.
Create co-marketing opportunities, coordinate execution and review effectiveness.
Working with partners to improve transfer success rates by analyzing partner data to identify initiatives that reduce issues or declines.
Driving the accountability of partners with contract extensions, SLAs, due diligence, and quarterly business reviews.
Improving system reliability and incident response with strong escalation paths.
Closing the loop by managing correspondence and tracking follow-ups.
Coordinating with colleagues for smooth market launches and lower customer acquisition costs through co-marketing.
Approving partner invoices for accuracy.
The ideal candidate will have:
3-5 years of experience working directly with partners, vendors or in a customer success role.
Demonstrated ability to build and maintain relationships with partners to drive performance improvements and expand capabilities.
Excellent written and verbal communication skills, including the ability to influence others and to drive accountability around goals, success criteria, and timelines.
Project management skills, with an ability to coordinate execution and governance across multiple partners and priorities.
Bias for action, with proven ability to improve processes.
Solid analytical, slide creation and reporting abilities. Proficiency in spreadsheets (e.g. Excel, Sheets) and slide creation tools (e.g. PowerPoint) is required with data visualization (e.g. Looker, Tableau, Microsoft Power BI etc.) as a bonus
Bachelor's degree in an analytic or business field; MBA an advantage, but not required
Experience in Fintech, payments or money transfer services encouraged
Bonus if you have:
Experience creating service level agreements and holding partners accountable.
Experience coordinating co-marketing plans.
Experience reviewing partner addendums and contracts
Spanish language proficiency
#LI-Hybrid #BI-Hybrid
#J-18808-Ljbffr
Email Alert for Partner Success Manager jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.