Account Executive - Partner Success

Chicago, IL, United States

We are dedicated to growing local businesses around the world. Are you ready to join in?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

We are looking for an Account Executive - Partner Success to join our team in Chicago, IL. This role is Hybrid, working Tuesday and Thursday in the office.

Our Merchant Development teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary e-commerce app, but under the surface we’re using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.

You'll focus on full cycle management of merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon. Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful. Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more. You'll use the skills developed in this training to make connections, grow partnerships, and scale the businesses we have on our site - both big and small.

And best of all, we believe in helping people grow within the sales organization. We have a dedicated training staff and programs to take anyone to the next level. We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

You will provide inbound support to merchants by problem-solving questions or issues related to their campaigns or Groupon account

You will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectations

You will be empowered to nurture and grow our existing merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals

You will facilitate revenue growth by improving and optimizing deals

You will utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize satisfaction, engagement, retention, and profit

You will develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

We’re excited about you if you have:

Bachelor’s degree preferred

1+ years of success in a sales environment

Experience upselling and reselling over the phone and cold calling a plus

Customer service, analytical, and problem solving skills

You pay attention to detail and have a proven ability to multitask

You have solid decision-making skills, customer-focused instincts, and sound judgment

You are well-organized and are able to prioritize tasks to work quickly and efficiently

You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

You have excellent written and oral communications skills

Salesforce or other CRM experience a plus

What your first 12 months may look like:

In your first month: Your main focus will be servicing and providing top level experience to all inbound merchant requests. You will learn all things Groupon, from deal creation, payments and merchant tools, via daily classroom training and on the job training.

Three months in: You will have completed your training program and transition into a hybrid role that includes supporting and selling to our merchants. You’ll continue to evolve the skills from your first month and begin to learn our outbound sales process. During this you’ll continue to have weekly training sessions with your manager or subject matter experts.

Six months in: At this time, you’ll be taking a deep dive into specific verticals and begin to learn the basics of managing a book of business. You’ll be meeting weekly with the training team and experts in each vertical.

Twelve months in: At this time you will be assigned a book of business along while continuing to focus on your other responsibilities. This will be in preparation for your transition to a full life cycle sales role in Merchant Development.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.

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