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Enova International
Chicago, IL, United States
As Operations Manager, you’ll get to: Reporting to the VP Operations, work closely with Pangea’s operations and product teams to drive projects from concept through delivery. Serve as the primary liaison between product and operations ahead of new product launches. Act as the central point of contact for Pangea’s new initiative task force, ensur
Job Source: Enova InternationalPangea Money Transfer
Chicago, IL, United States
About the Role Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea's network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and co
Job Source: Pangea Money TransferEnova
Chicago, IL, United States
About the Role At Pangea, we have an ambition to be an iconic and trusted brand and company that solves real problems for our customers. As the leader of the Marketing group for Pangea, you will be responsible for the development and execution of all marketing strategies, including all digital, social, traditional and content-related marketing eff
Job Source: EnovaEnova International
Chicago, IL, United States
About the Role At Pangea, we have an ambition to be an iconic and trusted brand and company that solves real problems for our customers. As the leader of the Marketing group for Pangea, you will be responsible for the development and execution of all marketing strategies, including all digital, social, traditional and content-related marketing eff
Job Source: Enova InternationalEnova
Chicago, IL, United States
About the Role At Pangea, we have an ambition to be an iconic and trusted brand and company that solves real problems for our customers. As the leader of the Marketing group for Pangea, you will be responsible for the development and execution of all marketing strategies, including all digital, social, traditional and content-related marketing eff
Job Source: EnovaEnova
Chicago, IL, United States
About the Role As a Product leader in the organization, you will own the roadmap that powers the seamless movement of money for our customers across the globe. This includes the ways in which a customer can pay for sending money to their loved ones abroad, and all the many ways in which recipients can get and use those funds. You will report into
Job Source: EnovaEnova International
Chicago, IL, United States
About the Role As a Product leader in the organization, you will own the roadmap that powers the seamless movement of money for our customers across the globe. This includes the ways in which a customer can pay for sending money to their loved ones abroad, and all the many ways in which recipients can get and use those funds. You will report into
Job Source: Enova InternationalEnova International
Chicago, IL, United States
About the Role As a Product leader in the organization, you will own the roadmap that powers the seamless movement of money for our customers across the globe. This includes the ways in which a customer can pay for sending money to their loved ones abroad, and all the many ways in which recipients can get and use those funds. You will report into
Job Source: Enova InternationalChicago, IL, United States
About the Role
Reporting to the head of Payments Operations, you will be the day-to-day contact for Pangea’s network partners, driving launches in new geographies and managing our ongoing relationships with existing partners. This role will require a mix of program management, relationship building, entrepreneurial thinking, business acumen and collaboration. You will work closely with Operations, Technology and Product Management to create strong partner governance structures, drive performance and monitor health of the relationships.
As Partner Success Manager, you'll get to:
Growing the business through relationship building and strong partner communications keeping us informed of each other’s business.
Create co-marketing opportunities, coordinate execution and review effectiveness.
Working with partners to improve transfer success rates by analyzing partner data to identify initiatives that reduce issues or declines.
Driving the accountability of partners with contract extensions, SLAs, due diligence, and quarterly business reviews.
Improving system reliability and incident response with strong escalation paths.
Closing the loop by managing correspondence and tracking follow-ups.
Coordinating with colleagues for smooth market launches and lower customer acquisition costs through co-marketing.
Approving partner invoices for accuracy.
The ideal candidate will have:
3-5 years of experience working directly with partners, vendors or in a customer success role.
Demonstrated ability to build and maintain relationships with partners to drive performance improvements and expand capabilities.
Excellent written and verbal communication skills, including the ability to influence others and to drive accountability around goals, success criteria, and timelines.
Project management skills, with an ability to coordinate execution and governance across multiple partners and priorities.
Bias for action, with proven ability to improve processes.
Solid analytical, slide creation and reporting abilities. Proficiency in spreadsheets (e.g. Excel, Sheets) and slide creation tools (e.g. PowerPoint) is required with data visualization (e.g. Looker, Tableau, Microsoft Power BI etc.) as a bonus
Bachelor's degree in an analytic or business field; MBA an advantage, but not required
Experience in Fintech, payments or money transfer services encouraged
Bonus if you have:
Experience creating service level agreements and holding partners accountable.
Experience coordinating co-marketing plans.
Experience reviewing partner addendums and contracts
Spanish language proficiency
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Email Alert for Partner Success Manager - Pangea (Hybrid) jobs in Chicago, IL, United States
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