Account Manager Cargo Services
Atlanta, GA, United States
Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Account Manager Cargo Services supervises the daily operation from an administrative and operational standpoint to ensure cargo service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations.
Serves as primary point of contact with customer and Cargo Service Manager for account(s) assigned. Cover as Manager on Duty for Swissport in the absence of a Duty Manager.
Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
The expected pay rate is $80k-$95k/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Supervise and control staff scheduling, reporting and absences
Control of daily staff payroll, hours, exceptions and overtime
Monitors personnel appearance and compliance during the operation
Maintains applicable safety and quality standards
Maintains, updates company's manuals and documentation
Enters daily hours into FSC and in customer's tracking platform
Is responsible for overall discipline, conduct, performance, and morale
Ensures that all assigned work is completed correctly, efficiently and in a timely manner
Conduct a full investigation for each irregularity and submits appropriate written reports
Maintain timely and accurate communication with customer and escalate appropriately
Captures and maintains Key Performance Indicators
Identifies areas of improvement and implements new processes to streamline operations
Audits processes and compliance regularly
Your profile Able to work dynamic shift patterns, including overnight
University degree or equivalent
5 years leadership experience
Bilingual English/Spanish preferred
Extensive airport operational experience
Extensive cargo operational experience
Computer literate with proficiency in MS, Excel, Outlook
Excellent leadership skills with a proven track record of managing people
Above-average ability to work under pressure
Flexible to attend virtual meetings as needed during other shift working hours.
Excellent oral and written communication skills
What we offer 401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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