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TechTalent Squared
Atlanta, GA, United States
As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effe
Job Source: TechTalent SquaredEcon One Research, Inc.
Atlanta
Job Description Job Description Who We Are We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The Role We are seeking a highly
Job Source: Econ One Research, Inc.Cynet Systems Inc
Atlanta, GA, United States
Job Description: Under direct supervision, provides assistance to computer system (desktop/laptop) users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. This position will be onsite. Qualifications: Vocational/Technical degree in computer applications, comp
Job Source: Cynet Systems IncDeKalb Community Service
Decatur, GA, United States
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and u
Job Source: DeKalb Community ServiceHHS Technology Group
Atlanta, GA, United States
HELP DESK SUPPORT WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group create
Job Source: HHS Technology GroupOsmose
Atlanta, GA, United States
About Osmose With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment
Job Source: Osmose3M Seguridad Ocupacional | Argentina & Uruguay
Atlanta, GA, United States
**3M HIS Help Desk Support Specialist** Atlanta, Georgia, USA Customer Service R01074815 **Position Description** Help Desk Support Specialist **Collaborate with Innovative 3Mers Around the World** Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the compa
Job Source: 3M Seguridad Ocupacional | Argentina & UruguayMetas Solutions
Atlanta
Job Description Job Description About Us: Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional services firm that offers technical
Job Source: Metas SolutionsAtlanta, GA, United States
Helpdesk Support
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard.
Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with a national reach, while still offering a local firm flavor.
We offer competitive pay, excellent training opportunities and great benefits. You can help influence our culture and have the support and dedication from our leaders to help you achieve your career goals. Smith + Howard provides a great opportunity for professional growth and advancement within one of Atlanta’s top accounting Firms.
If you are ready to make a career move and join a firm consistently named an “AJC Top Work Place” and a “Best of the Best Firms” (Inside Public Accounting), we invite you to complete our employment application.
Summary
We are looking for a Helpdesk Support team member to join our firm’s Technology team. The ideal candidate will be enthusiastic about solving technology problems and helping clients with various hardware and software issues. This role is responsible for responding to client inquiries, resolving technical issues, and ensuring client satisfaction. You will also assist with installing, configuring, and maintaining Technology equipment and systems.
Essential Functions
Technical Support
Answer client ticket requests, calls, emails, and provide helpdesk support
Diagnose and resolve technical issues related to hardware, software, network, and peripherals
Escalate complex problems to senior Technology staff or vendors as needed
Maintain accurate records in the ticketing system of client interactions and resolutions
Follow up with clients to ensure resolution and satisfaction
Install, configure, and maintain Technology equipment and systems
Configure and distribute Technology kits for new hires
Provide training and guidance to clients on Technology best practices
Asset Management
Receive incoming orders of hardware and peripherals
Maintain accurate counts of Technology stock
Notify team lead of items that need to be ordered or discontinued
Technology Projects
Assist in executing and tracking progress on ongoing projects such as system upgrades, software deployments, and migrations
Documentation & Training
Create detailed documentation on Technology procedures, systems, and networks
Create knowledge base articles to instruct clients on common fixes for hardware and software problems
Instruct clients on the use of hardware, software, and best practices
Position Requirements 1+ years of experience in technical support or similar role
Experience working with an IT ticketing systems like Freshservice
Knowledge of the ticket escalation process and demonstrated ability to multitask and prioritize
Ability to troubleshoot and resolve technical issues
Excellent communication and people skills
Knowledge of Windows 10 & 11 operating systems
Experience with Microsoft Office Suite and Zoom applications
Experience with Active Directory, Microsoft 365 or Intune a plus
Ability to work independently and as part of a team
Passion for learning and staying up to date with the latest technologies
Hybrid work environment with occasional on-site projects and after-hours coverage for emergency support
Occasional travel to remote offices and events
Ability to lift and carry 50lbs
Email Alert for Help Desk Support jobs in Atlanta, GA, United States
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