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Cynet Systems Inc
Atlanta, GA, United States
Job Description: Under direct supervision, provides assistance to computer system (desktop/laptop) users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. This position will be onsite. Qualifications: Vocational/Technical degree in computer applications, comp
Job Source: Cynet Systems IncOsmose
Atlanta, GA, United States
About Osmose With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment
Job Source: OsmoseSmith and Howard
Atlanta, GA, United States
Helpdesk Support Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta
Job Source: Smith and HowardMoore Colson
Atlanta, GA, United States
Moore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And unlike other firms, our non-book-of-business model organically fosters collaboration and teamwork whi
Job Source: Moore ColsonQuadrant Inc
Atlanta, GA, United States
Job ID: 24-02432 IT Specialist Atlanta, GA MUST: Must be able to obtain a Public Trust Experienced IT Specialist 2+ years of IT experience Strong background utilizing MS Office Products Able handle multiple projects/task simultaneously Knowledge of infrastructure IT hardware Interprets demand forecasts and assists functional areas or departments
Job Source: Quadrant IncMoore Colson CPAs & Advisors
Atlanta, GA, United States
Moore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And unlike other firms, our non-book-of-business model organically fosters collaboration and teamwork whi
Job Source: Moore Colson CPAs & AdvisorsMetas Solutions
Atlanta
Job Description Job Description About Us: Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional services firm that offers technical
Job Source: Metas SolutionsMoore Colson
Atlanta, GA, United States
Moore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And unlike other firms, our non-book-of-business model organically fosters collaboration and teamwork whi
Job Source: Moore ColsonAtlanta, GA, United States
As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effectively with a diverse user base.
Duties & Responsibilities:
Technical Support: Research, answer questions, and troubleshoot problems to provide timely and effective solutions to user issues.
Incident Handling: Manage incoming requests via our IT Helpdesk ticketing system, ensuring quick response times and thorough documentation of the problem-solving process.
System Maintenance: Perform hands-on fixes at the desktop level, including software installation and upgrades, hardware setup, and system configuration.
Problem Resolution: Utilize online resources such as software updates and FAQ resources to aid in issue resolution and contribute to the knowledge base by documenting resolutions and analyzing trends to prevent future problems.
Training and Support: Train new staff and participate in an after-hours on-call rotation to provide continuous support.
Additional Responsibilities: Identify and escalate critical issues and perform other duties as assigned.
Required Skills:
Communication: Strong abilities in both written and verbal communication.
Interpersonal Skills: Effective at building rapport, with keen listening and questioning skills.
Documentation: Solid skills in documenting processes and details.
Technical Proficiency: Experience with VOIP telecom devices, basic understanding of network devices like switches, and ability to present technical information in an accessible language.
Analytical Skills: Strong problem-solving abilities with attention to detail.
Self-Motivation: Highly motivated with the ability to work independently in a dynamic, pressure-filled environment.
Task Management: Excellent organizational skills to prioritize and execute tasks efficiently.
Qualifications:
High School Diploma or equivalent.
Relevant work experience in a technical support role.
This role is suited for someone who is highly organized, detail-oriented, and enjoys the challenge of solving technical problems in a fast-paced environment. If you are a proactive communicator who is eager to learn and grow within the field of IT support, we encourage you to apply for this exciting opportunity.
TechTalent Squared abides by all Federal EEOC laws.
TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.
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Email Alert for Help Desk Support Specialist jobs in Atlanta, GA, United States
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