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TechTalent Squared
Atlanta, GA, United States
As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effe
Job Source: TechTalent SquaredCynet Systems Inc
Atlanta, GA, United States
Job Description: Under direct supervision, provides assistance to computer system (desktop/laptop) users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. This position will be onsite. Qualifications: Vocational/Technical degree in computer applications, comp
Job Source: Cynet Systems IncOsmose
Atlanta, GA, United States
About Osmose With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment
Job Source: OsmoseSmith and Howard
Atlanta, GA, United States
Helpdesk Support Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta
Job Source: Smith and HowardMetas Solutions
Atlanta
Job Description Job Description About Us: Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional services firm that offers technical
Job Source: Metas SolutionsMoore Colson
Atlanta, GA, United States
Moore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And unlike other firms, our non-book-of-business model organically fosters collaboration and teamwork whi
Job Source: Moore ColsonQuadrant
Atlanta, GA, United States
IT Specialist tlanta, GA MUST: Must be able to obtain a Public Trust Experienced IT Specialist 2+ years of IT experience Strong background utilizing MS Office Products ble handle multiple projects/task simultaneously Knowledge of infrastructure IT hardware Interprets demand forecasts and assists functional areas or departments in planning and deli
Job Source: QuadrantQuadrant Inc
Atlanta, GA, United States
Job ID: 24-02432 IT Specialist Atlanta, GA MUST: Must be able to obtain a Public Trust Experienced IT Specialist 2+ years of IT experience Strong background utilizing MS Office Products Able handle multiple projects/task simultaneously Knowledge of infrastructure IT hardware Interprets demand forecasts and assists functional areas or departments
Job Source: Quadrant IncAtlanta, GA, United States
**3M HIS Help Desk Support Specialist**
Atlanta, Georgia, USA Customer Service R01074815 **Position Description**
Help Desk Support Specialist
**Collaborate with Innovative 3Mers Around the World**
Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
At 3M, we want to make sure that everyone, from all walks of life, know they can share their opinions, theyre heard, and change is made based on their input. Ann Anaya, chief diversity officer at 3M
**This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.**
**The Impact Youll Make in this Role**
The Help Desk Support Specialist provides phone and remote support for technical issues with 3M/M*Modal proprietary platforms and products in an inbound call-center type environment. The Support Specialist works directly with both, M*Modal internal and external customers to resolve issues encountered. Problems include (but are not limited to) server/network issues, hardware issues, M*Modal software issues on end user hardware as well as the web based modules. 90% or more of issues will revolve around M*Modal proprietary software.
As a Help Desk Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
* Serving as the first point of contact for customers needing technical assistance with the 3M/M*Modal suite of products.
* Provide level 1 support to customers
* Ability to diagnose and resolve basic technical issues.
* Direct unresolved issues to the next level support teams.
* Ability to diagnose and resolve basic technical issues
* Determining the best solutions based on issues and details provided by customer
* Supporting a large customer base in the HIS arena
**Your Skills and Expertise**
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
* Bachelors Degree or higher (completed and verified prior to start) from an accredited institution
OR
* High School Diploma/GED or higher (completed and verified prior to start) and four (4) years of experience in Technical Support
* One (1) years of technical skillset and experience troubleshooting issues remotely.
Additional qualifications that could help you succeed even further in this role include:
* A+/Net+, BS/BA in IT, Computer Science, or relevant field preferred from an accredited institution
* Good working knowledge of Microsoft operating systems and Office suite products
* Ability to walk customers thru troubleshooting steps/processes
* Ability to work flexible shifts.
* Exposure to Healthcare Support/IT.
**Travel: Some travel may be required**
**Location: Any HIS Office or Remote**
**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**
**Supporting Your Well-being**
3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
**Resources for You**
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Experience Level Non-Production Salaried
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Email Alert for 3M HIS Help Desk Support Specialist jobs in Atlanta, GA, United States
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