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CS Recruiting
Chicago, IL, United States
Freight Forwarding Sales Executive - Small Parcel - CS Recruiting Freight Forwarding Sales Executive - Small Parcel Chicago, IL Job ID: 10567 Job Title: Freight Forwarding Sales Executive - Small Parcel City & State: Chicago, IL Job Region: Midwest Seniority: Mid Level Independent Contributor Business Unit
Job Source: CS RecruitingAttackIQ
Chicago, IL, United States
Company Description AttackIQ is the leading provider of breach and attack simulation products for cyber security control validation. Our products provide visibility into security program's performance with clear data-driven analysis and mitigation guidance. We offer products for enterprises of all sizes, including Enterprise, Ready!, and Flex. Our
Job Source: AttackIQPlanhat
Chicago, IL, United States
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software. Team Our role is to understand customers' problems and objectives deeply, then help solve them through the Planhat platform.
Job Source: PlanhatBenchmark Analytics
Chicago, IL, United States
Description Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify
Job Source: Benchmark AnalyticsRiverside Insights
Chicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers,
Job Source: Riverside InsightsSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSRelativity
Chicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advis
Job Source: RelativityUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.Chicago, IL, United States
Our client's mission is to simplify logistics payments. This company is building modern economic infrastructure to enable frictionless payments for one of the world's largest industries – logistics. Shippers, carriers and 3pls that onboard to this company eliminate painful billing and payment errors – resulting in spending 4% less and an 80% increase in back office productivity. Our client's new logistics payment platform won’t just change how people pay. It’s going to fundamentally move logistics forward. Our client has a product-obsessed team that enjoys building core infrastructure that impacts everyone. Investors include Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry leading angel investors. The team is made up of talented individuals from technology companies like Uber, Google, Flexport, Meta, Intuit and Rakuten – as well as traditional logistics companies like CH Robinson.
Small Parcel Customer Success Manager
Each and every day the Customer Success team works to ensure that clients are maximizing the value they are receiving from the Company. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals. You will play a key role in identifying business opportunities and ways to improve products and enhance customer experience and stickiness. To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product and Data Science.
Job Type: Full-time/ Hybrid
Responsibilities
Ensure customers are receiving value from the service through product adoption and overall customer satisfaction.
Customer onboarding (2-3 month process) including gathering of required documents, 3rd party credentials, and customer requirements and validation testing.
Attending customer mid-point check-ins and final reviews with the goal of converting pilots into contracts.
Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions.
Bring the voice of the customer to the product development team.
Understand how customers are using the product and find ways for them to use it more effectively and increase ROI.
Drive regularly scheduled check-ins, QBRs with customers while monitoring client satisfaction.
Identify new business opportunities and develop account plans for ensuring customer retention and expansion.
Maintain a trusted advisor relationship with each assigned client.
Proactively identify changes we can make to our application to make our customers' lives easier.
Work with Engineering, Product, Marketing and Sales teams to effectively communicate product functionality and messaging to customers and prospects.
Experience
2+ years of work experience in operations, customer service, account management or sales in the logistics/transportation industry
Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required
Passion for technology and data
Obsessive attention to detail
Proven problem solving results
Excellent written & spoken communication skills
This position offers a competitive base salary.
Related to: SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, Finance, claims, adjustments, tracking, insurance, legal, inspection, expenses, liabilities, cash flow, P&L, profit and loss, assets, income, expenditures, equity, balance, sheet, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, EDI, WMS, TMS, Data Engineering, Data Analytics, Applications, Apps, Implementation, Tech, Hardware, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Analytics, Analyst, Data Analysis, EDI, Data Engineering, Reporting, Systems, Automation, Conversions, Data Visualization, Metrics, ERP, Continuous Improvement, Statistics, Independent Contributor, Team Player, Individual Contributor, IC
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Email Alert for Small Parcel Customer Success Manager jobs in Chicago, IL, United States
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