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Wolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSDivertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertincBurroughs
Elmhurst, IL, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: BurroughsThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionSEARCH Group Partners
Chicago, IL, United States
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Franchise
Job Source: SEARCH Group PartnersChicago, IL, United States
Our mission is to unlock value for every customer.
We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software.
Team
Our role is to understand customers' problems and objectives deeply, then help solve them through the Planhat platform.
When our clients are successful, so are we:
churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyze product usage patterns
Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, this kickstarts initiatives that help increase Net Revenue Retention by 7%
five overworked CS reps at a Fintech startup can handle 20% more clients; because we're streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers
In short, we elicit the aims and pain points of global CS leaders, help open people's eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.
Most of our CSMs today have: Succeeded in a 'closing' role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
Demonstrated success in managing a portfolio
Been in a managerial role (but not everyone on the team has)
In customer success, the value you bring to the table can't be summed up by years of experience or a list of skills on a CV:
Ambition: You're ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges
Driven: The magic doesn't happen with fancy slide decks; it depends on your 'whatever it takes' attitude. Strategizing with clients is the starting point, you're not satisfied until you've handled all the nitty gritty details that ensure the business impact is real.
Flexible: You like variety and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you're pitching a multiyear renewal to the CFO of an energy company.
Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.
Email Alert for Customer Success Manager (US) jobs in Chicago, IL, United States
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