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SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSAttackIQ
Chicago, IL, United States
Company Description AttackIQ is the leading provider of breach and attack simulation products for cyber security control validation. Our products provide visibility into security program's performance with clear data-driven analysis and mitigation guidance. We offer products for enterprises of all sizes, including Enterprise, Ready!, and Flex. Our
Job Source: AttackIQYCharts
Chicago, IL, United States
Job Type Full-time Description Position: Customer Success Manager Location: Chicago, IL - Hybrid or Remote (EST/CST time zones) In Office Requirement: 1 day per week (Thursdays) The Company: Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It should be simple. The wealth management i
Job Source: YChartsBenchmark Analytics
Chicago, IL, United States
Description Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify
Job Source: Benchmark AnalyticsBain & Company
Chicago, IL, United States
**Applications must be submitted in English to be considered** WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity, and a model of social responsibility. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have mainta
Job Source: Bain & CompanyLulaFit
Chicago, IL, United States
Who We Are At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants. Whether it's designing state-of-the-art fitness centers, cultivating
Job Source: LulaFitRelativity
Chicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advis
Job Source: RelativityCCC Intelligent Solutions
Chicago, IL, United States
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our
Job Source: CCC Intelligent SolutionsChicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries.
In this role you will get to:
Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
Conduct regular check-ins (QBRs) and communication touchpoints
Drive upsell opportunities with some of the business' largest clinical and healthcare accounts
Identify and work with Sales team on expansion and cross-sell opportunities
Convert active customers to new SaaS subscription model
Advocate on behalf of our customer needs to the Product team
Disclaimer
The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.
Requirements 2+ years of experience in Customer success or Account Management, preferably within HealthTech/MedTech industry
Experience carrying a quota
Experience in B2B SaaS business
Fluency with CRM systems, preferably Salesforce and/or Totango
Proven track record of developing and implementing renewal strategies
Skill in understanding customer needs and helping them tailor product usage to meet their objectives.
Ability to effectively manage a larger customer base, ensuring regular interactions and issue resolution.
Exceptional communication skills, both written and verbal
Proficiency in building and maintaining strong customer relationships, ensuring their needs and concerns are addressed.
Ability to navigate multi-stakeholder accounts and develop relationships with key decision-makers
Experience in start-up / fast-paced business is a plus
Physical Requirements for this position Remote
Travel 1-2 times a year for off-site team meetings or conferences
May require stationary positions (sitting or standing) for extended periods.
Benefits Medical, Dental, and Vision plans
Company paid basic life and AD&D insurance
Company paid short-term and long-term disability
Supplemental life insurance options
Company paid Employee Assistance Program (EAP)
Retirement plan with discretionary company matching
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Premium subscription to Calm for employee and dependents
Company paid time off (PTO)
13 named holidays, 2 floating holidays, and 4 early-release half days
Flexible work arrangements
Work-from-home expense reimbursement
Tuition Reimbursement Program
Company orientation and 30/60/90 Day Onboarding
Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.
Why Join Our Team? At Riverside Insights, achieving real results for students and educators is more than talk - it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you.
Riverside Insights is an Equal-opportunity Employer:
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Our Commitment to Diversity & Inclusion:
At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated.
Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out www.riversideinsights.com to learn more about our work.
Email Alert for Customer Success Manager jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
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