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Bain & Company
Chicago, IL, United States
**Applications must be submitted in English to be considered** WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity, and a model of social responsibility. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have mainta
Job Source: Bain & CompanyRiverside Insights
Chicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers,
Job Source: Riverside InsightsMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSPlanhat
Chicago, IL, United States
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software. Team Our role is to understand customers' problems and objectives deeply, then help solve them through the Planhat platform.
Job Source: PlanhatUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.CooLab Foods, LLC
, IL, United States
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the
Job Source: CooLab Foods, LLCSADA
Chicago, IL, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAHelium 10
Chicago, IL, United States
Job Description Job Description About Us: We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers
Job Source: Helium 10Chicago, IL, United States
Company Description
AttackIQ is the leading provider of breach and attack simulation products for cyber security control validation. Our products provide visibility into security program's performance with clear data-driven analysis and mitigation guidance. We offer products for enterprises of all sizes, including Enterprise, Ready!, and Flex. Our products are designed to fit the unique needs of each organization to ensure complete security control validation.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for managing customer accounts, building and maintaining strong customer relationships, and ensuring customer adoption, retention, and expansion. The Customer Success Manager will also be responsible for analyzing customer data to provide insights to customers and creating strategies to improve customer satisfaction.
You will be the primary point of contact for a portfolio of AttackIQ customers and responsible for connecting them and their needs to the various other teams within AttackIQ as needed. You will work as a team with one or more Customer Success Engineers and in coordination with our sales teams to ensure our customers receive the full value of their purchase in terms of technology and methodology.
This role will report to the Head of Global Customer Success and will be remote with targeted strategic customer visits.
Essential Duties and Responsibilities
Establish yourself as a trusted advisor to our customers. This includes building relationships with key customer stakeholders (e.g. CEO/CTOs, CSOs, CISOs, and cybersecurity engineers).
Excellent written and verbal communication skills
Proactive and disciplined. Able to work independently and remotely collaborate with peers
Partner with the rest of the AttackIQ team, including Sales, Support, and Engineering, to ensure accounts are grown throughout the customer journey leading to renewals.
Work closely with our Customer Success Engineering team to maintain a portfolio of accounts.
Interact directly with customers to be sure they are getting full product value, executing a strategy appropriate for their use case, and advocating for them in the product development cycle.
Effectively leverage product telemetry data to interact and drive customer value
Required Experience and Skills
Have at least 3 years of experience in customer success, account management, or professional services, with management/leadership experience.
Prior experience working in a SaaS / Cloud environments
Experience managing enterprise (Fortune 500) customers
Technically savvy: ability to understand and convey technical concepts to a business audience
Cybersecurity experience and/or cybersecurity certification or degree a big plus
Exceptional written, oral, presentation, and interpersonal skills.
Detail oriented
Experience with customer success tools: Gainsight, Totango, ChurnZero, etc., a big plus
Note to all recruitment agencies
AttackIQ does not accept agency resumes without a signed agreement. Please do not forward resumes to our jobs alias, our employees, or any other company location. AttackIQ is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.
At AttackIQ we value diversity and are proud to be an equal opportunity employer.
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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