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Account Manager

Richardson, TX, United States

NAPPCO Fastener Company is a distributor of standard and specialized fasteners. We are headquartered in Houston, TX with additional locations in Dallas and San Antonio. NAPPCO values individuals who are self-motivated, innovative, and inspired. Our company has a proud history of providing growth and advancement opportunities for our employees. This is an exciting and challenging opportunity for the right person.

Job Summary:

As an Account Manager your primary responsibility is to exceed customer expectations in relation to professionalism and clear communication.  Performance for the position will also be measured by your ability to retain current account business while achieving new business revenue goals.  In this position you will work closely with the NAPPCO outside sales team.  Regularly providing quote support, visiting accounts, and growing client relationships.

Job Duties and Responsibilities:

Drive results through calls and activities designed to build new business, grow existing accounts, and retain customers

Respond to inbound sales related phone calls and emails

Focus on attention-to-detail and accuracy while meeting deadlines

Possess excellent communication skills including verbal, written, and interpersonal

Strong level of personal organization, commitment, and problem-solving skills

Willingness and ability to be flexible and adapt to changing job requirements

Interacts well with employees at all levels within the organization, able to build and maintain positive working relationships

Work closely with the sales group to ensure that all opportunities and activities are updated and managed consistently within the CRM system

Perform other duties as assigned or necessary

Minimum Qualifications:

3+ years of experience in customer service or inside sales is required

Must have strong phone presence and listening skills

Ability to work on multiple tasks and deliver results with aggressive timelines

Ability to effectively prioritize and manage multiple concurrent quotes, projects, and orders

Capable of working in a high-paced environment with strict deadlines

Experience working with CRM systems

Preferred Qualifications:

Proficient in Microsoft Office suite

Ability to type 40 WPM or greater

Basic understanding of fastener types and applications

Eagerness to learn and take on new responsibilities

Proven negotiation, customer service, planning, organizational and time management skills

Strong analytical, critical reasoning and problem-solving skills needed to proficiently interpret results

Bachelor’s degree in Sales, Marketing or Business from an accredited college or university preferred

If you have the experience and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with NAPPCO Fastener Company.

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