Account Manager
Richardson, TX, United States
NAPPCO Fastener Company is a distributor of standard and specialized fasteners. We are headquartered in Houston, TX with additional locations in Dallas and San Antonio. NAPPCO values individuals who are self-motivated, innovative, and inspired. Our company has a proud history of providing growth and advancement opportunities for our employees. This is an exciting and challenging opportunity for the right person.
Job Summary:
As an Account Manager your primary responsibility is to exceed customer expectations in relation to professionalism and clear communication. Performance for the position will also be measured by your ability to retain current account business while achieving new business revenue goals. In this position you will work closely with the NAPPCO outside sales team. Regularly providing quote support, visiting accounts, and growing client relationships.
Job Duties and Responsibilities:
Drive results through calls and activities designed to build new business, grow existing accounts, and retain customers
Respond to inbound sales related phone calls and emails
Focus on attention-to-detail and accuracy while meeting deadlines
Possess excellent communication skills including verbal, written, and interpersonal
Strong level of personal organization, commitment, and problem-solving skills
Willingness and ability to be flexible and adapt to changing job requirements
Interacts well with employees at all levels within the organization, able to build and maintain positive working relationships
Work closely with the sales group to ensure that all opportunities and activities are updated and managed consistently within the CRM system
Perform other duties as assigned or necessary
Minimum Qualifications:
3+ years of experience in customer service or inside sales is required
Must have strong phone presence and listening skills
Ability to work on multiple tasks and deliver results with aggressive timelines
Ability to effectively prioritize and manage multiple concurrent quotes, projects, and orders
Capable of working in a high-paced environment with strict deadlines
Experience working with CRM systems
Preferred Qualifications:
Proficient in Microsoft Office suite
Ability to type 40 WPM or greater
Basic understanding of fastener types and applications
Eagerness to learn and take on new responsibilities
Proven negotiation, customer service, planning, organizational and time management skills
Strong analytical, critical reasoning and problem-solving skills needed to proficiently interpret results
Bachelor’s degree in Sales, Marketing or Business from an accredited college or university preferred
If you have the experience and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with NAPPCO Fastener Company.