Account Manager

Plano, TX, United States

As an Account Manager (AM), you will be responsible for cultivating strong, long-term relationships with law enforcement agencies (our clients), by understanding their business needs, and ensuring that our services align with their objectives. You will act as a trusted advisor, driving technical excellence and ensuring that solutions are effectively leveraged to meet the client requirements. This includes onboarding and maintenance of accounts throughout the year.

Who we are: LeadsOnline is a powerful digital platform that helps law enforcement investigators and analysts advance criminal cases through the most current data on people and property across the U.S., and helps businesses reduce the hassles of reporting. Law enforcement agencies of every size and mandate use LeadsOnline to find suspects, stolen items, and patterns of individual and organized criminal activity. Businesses, including pawn shops, secondhand stores, scrap metal recyclers, and online marketplaces trust LeadsOnline more than any other system to freely, frictionlessly, and safely report transaction information to law enforcement. In 2022, LeadsOnline acquired Hawk Analytics, provider of CellHawk, the leader in mapping and analysis of Call Detail Records and other location-based digital evidence. CellHawk is instrumental in extracting rapid answers from messy digital evidence to connect suspects to crimes. We're thrilled at the good we're already doing together. In 2023, LeadsOnline acquired Forensic Technology, the pioneer of automated ballistic identification and the creator of IBIS (Integrated Ballistic Identification System) technology. Their network of solutions, including hardware, software, and 3-D microscopy, is used in more than 80 countries to search for links between gun-related crimes. Together, we are building the future of criminal investigations, and need people who are mission-driven, love technology, and who won't settle for less than excellence to join our team. Role and responsibilities: * Identifying market potential for new lines of service leads for our Account Executives (AE). * Expanding sales on existing accounts by introducing upgrades, new products, and services. * Consistent and frequent monitoring of competitive products and their results on the market to gain information and create new market strategies. * Understanding our product growth and the added value over time. * Ability to work with legal teams both internally and with client agencies regarding renewal of contracts. * Host regional and agency specific webinars and in person trainings to make sure users are up to date on new releases and features. * Frequently presenting and training existing clients, potential clients, and colleagues. Who you are: Driven, detail-oriented, and highly organized. You work well under pressure and are not afraid of doing hard things. You are a strong individual contributor but takes the lead in a team environment. You are an active problem solver and know how to find solutions. You take extreme ownership in all aspects of your work and share credit when credit is due. You can manage competing priorities and execute on agreed upon timelines. You have strong analytical and problem-solving skills and care deeply about the quality of excellence in our products, and for our clients, and will work hard to make sure they are taken care of. You're a proactive thinker that is always looking for ways to enhance the current processes. You have excellent written and verbal communication skills and can effectively communicate professionally and personally to other development teams and their managers. You want a tenured, meaningful career with Leads that lets you dig deep and plant roots. You are energized by the fact that we are a fast-growing, mission-driven, innovative, and acquisitive team - looking for other bright minds to make us and themselves better along the way. This might be you if you have SOME of the following: * College degree and/or professional experience preferred. * Proven experience as an Account Manager and/or in a similar client-facing role selling and retaining clients. * Excellent communication and interpersonal skills, with the ability to consistently project positive energy, enthusiasm, and confidence with clients and with internal team members. * Sales acumen and the ability to identify growth opportunities with existing clients. * Meticulous, and organized, and a real team-player! * A customer-centric approach and a passion for ensuring client success. * Be confident, independent, self-motivated, resourceful, and strategic. * High level of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and communication skills. * Basic computer skills with an understanding of Windows operating systems. * Record notes from client interactions and task resolutions in CRM so that team members can pick up where you left off if/when needed. * Ability to travel within USA (8-12 times per year) for events and conferences. What you can expect from us: We serve with energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. We won't stop pushing to make our products do more and to make each other better. You will have access to technical and soft skill training through sites like Pluralsight and RightNow Media to grow your skills. If we don't have it and you think you should learn it, just ask. Further, we take our work seriously. Ourselves, not as much. You'll have fun here. Compensation: * Bonus Target 10% * Quarterly commisssion structure

Employer Paid Benefits: * Medical insurance. * Vision insurance. * Dental insurance. * Safe Harbor 401(k) Matching. * Paid maternity leave. * Paid paternity leave. * Disability insurance. * Flex schedule. * Robust PTO package.