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American Telephone and Telegraph Company
, CA, United States
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Job Source: American Telephone and Telegraph CompanyReveleer
Glendale, CA, United States
Customer Support Specialist Position Onsite - Glendale, OH or New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Rev
Job Source: ReveleerMirareality
, CA, United States
**Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and ex
Job Source: MirarealityDSLRPros
Los Angeles, CA, United States
Why DSLRpros? At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all! We are loo
Job Source: DSLRProsHivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchMGT Industries, Inc
Los Angeles, CA, United States
Customer Serv / Order Entry Merchandiser Shipping / Logistics / Warehouse 60000.00-70000.00 Per Year Mid to Senior Level CUSTOMER SUPPORT SPECIALIST Company: MGT Industries, Inc. is a well-established multi-division women’s apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to cr
Job Source: MGT Industries, IncDSLRpros
Los Angeles, CA, United States
Why DSLRpros? At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all! We are l
Job Source: DSLRprosThrive Global Holdings, Inc.
, CA, United States
**Senior IT Support Specialist** at Thrive NYC, NY, Boston MA, San Francisco, CA Were seeking a highly motivated **Senior** **IT Support Specialist** to join our team. A strong background in modern workplace technologies - specifically SaaS - is a must, but we are looking for a well rounded individual who will join our lean but effective tea
Job Source: Thrive Global Holdings, Inc.Los Angeles, CA, United States
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**Senior Customer Support Specialist**
Los Angeles, CA / Operations Escalations / Full-Time HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more.
With both direct-to-consumer presence and deep integrations with retailers such as and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance.
HelloTech is looking for a Customer Support Specialist who thrives in a fast paced environment. The ideal candidate should be self motivated, flexible, and analytical with the ability to understand existing practices and policies to determine resolutions.
As a Customer Support Specialist, your role is to support and manage escalations pertaining to unsatisfied or upset customers. The role involves being able to deescalate a difficult situation and find solutions to the problems at hand. Escalations are typically presented via phone, email, and system escalations. The specialist should be able to service inbound calls while using problem solving techniques to address customer concerns, while assisting Tier 1 Agents with de-escalation tactics. This role will require you to work to meet the needs of our growing pool of customers and technicians with the opportunity to learn about and experiment with the newest consumer tech products. Every day brings new challenges and the opportunity to develop new skills. Come join us in creating the best in-home IT experience around! **What youll be doing:**
+ Exhibit top?tier customer service to our clients by clearly and empathetically responding to customers via phone calls and emails
+ Research, resolve and follow up with customers regarding complex customer inquiries via but not limited to (inbound/outbound calls and emails regarding service delivery, digital billing and other requests
+ Handle sensitive customer service escalations while prioritizing time and documenting the steps taken to resolve
+ Being able to deescalate multiple situations in a single day while maintaining a good attitude towards customers
+ Collect and understand recurring events that can be prevented by implementing procedure and/or automation
+ Communicate and collaborate with the Operations and Product teams to work toward long and short term solutions
**What were looking for:**
+ Associate's degree or bachelors degree equivalent preferred; college and/or professional training a plus
+ Customer Service Experience (2+ years)
+ Flexible- Available to work part-time and weekends
+ Ability to read and understand metrics to find historical problematic trends that can help us determine where our or focus should be in order to maximize results.
+ Exceptional verbal skills with ability to communicate with knowledge and empathy
+ Exceptional written communication skills with ability to effectively explain a position, use empathy and provide a resolution.
+ Problem solving skills with the ability to seek alternative solutions for dilemmas and problems
+ Highly organized and strong attention to detail with excellent follow-up
+ Can quickly adapt to new clients, processes and procedures
+ A knack for learning and desire to grow professionally
**Perks** Comprehensive Medical, Dental, Vision 401k Unlimited PTO Mac or PC This position is remote / work from home
*All corporate employees are currently working remote and the HQ office is closed during COVID-19*
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Email Alert for Senior Customer Support Specialist jobs in Los Angeles, CA, United States
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