Level 1 Field Support Tech
New York, NY, United States
Level 1 Field Support Tech
Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech
The ideal candidate must have at least 1 to 3 years' experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware.
Skills & Experience
Technical training and/or knowledge in a variety of desktop technologies
Microsoft technical certifications desired, but not required
Desktop imaging and deployment
Corporate Anti-Virus and Anti-Spam Solutions
Excellent written and verbal communication skills with end-users
Excellent track record in customer service and support
Responsibilities: Provide on-site and remote support for Microsoft desktop personal computers
Provide helpdesk support, including analyzing and resolving end-user client issues
Troubleshoot and resolve user issues across a broad range of client technologies
Install new software and upgrade existing software
Troubleshoot hardware problems and replace any inoperative hardware found
Utilize manufacturer technical support lines to resolve support issues
Support proprietary applications
Founded in 1998, Lincoln Computer Services is an IT solutions consultancy and managed services provider with a diverse set of channel partnerships that include IBM, Microsoft, Cisco, HP, and Dell. With two offices - one in Long Island and another in New York City, Lincoln is recognized as one of the leading technology firms in the Tri-State Area.
We pride ourselves on hiring talented and dynamic individuals who possess a wide range of technology expertise, as well as share the firm's mission to fulfill the needs of our clients; exceeding their expectations with exceptional service and dedication.
Lincoln is growth-oriented and offers a competitive salary, training and education, a comprehensive benefits package (Medical, Dental, 401K), generous PTO, and an excellent work atmosphere. We take pride in our culture - which is built on collaboration, integrity and a passion for technology.