Tech Support Analyst (L1) - Entry Level
New York, NY, United States
Location: New York, New York
Type: Direct Hire
Job #618
Tech Support Analyst (L1) - Entry Level
ORGANIZATION: International Law Firm
LOCATION: New York, NY
COMPENSATION & BENEFITS: Base salary up to $55K , Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more!
KEY RESPONSIBILITIES: Responsible for all the hardware technology in NY office
Set up machines and offices, conference rooms, office moves
Provide equipment to staff
Report directly to the Technology Support Manager
Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
Maintain log of technical concerns addressed in system
If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
Install updates on software throughout the Firm when needed
Manage hardware/software inventory
REQUIREMENTS: Bachelor's Degree required
1+ years experience in a professional services or law firm environment
Knowledge of Microsoft Office
Excellent ability to follow procedures and processes to ensure we remain IT Compliant
Knowledge of Zoom, WebEx and Teams Video Conferencing systems