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Orkin
Atlanta, GA, United States
Overview: We Need Your Next-Level Service Mindset at the Best in Pests . As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Relatio
Job Source: OrkinTeam Green Marketing
Marietta, GA, United States
U.S. based green manufacturing company expanding locally and seeking professionals with a wide range of talents/expertise with the ability to work in a telecommute capacity from their home office. The following is required of the ideal candidate: Excellent verbal and written communication Basic knowledge or Microsoft Word and Excell Ability to wo
Job Source: Team Green MarketingEnviri Corporation
Norcross
****This is a hybrid role**** Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that g
Job Source: Enviri CorporationNeboWeb
Atlanta, GA, United States
At Nebo, we believe in bringing a human-centered approach to public relations and social media marketing. At a time when everyone has a voice and we're all oversaturated with information, our goal is to help brands stand out in a meaningful and impactful way. If you're part creative, part storyteller and have a way of building relationships with th
Job Source: NeboWebVerint Systems, Inc.
Atlanta, GA, United States
Verint Systems, Inc. Analyst Relations Specialist Atlanta , Georgia Apply Now At Verint, we believe customer engagement is at the core of global brands. We are united in our mission to help the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We hire inno
Job Source: Verint Systems, Inc.Century Communities
Norcross, GA, United States
**Description** *Position at Century Communities* As a top 10 U.S. homebuilderand the fastest-growing public builder for three years in a rowwe know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities and benefits to build a thriving and rewarding career. Team members enjoy an excellent be
Job Source: Century CommunitiesGraniteprop
Atlanta, GA, United States
** Customer Relations Coordinator** **Job Category****:** Property Experience **Requisition Number****:** CUSTO01094 Showing 1 location **Job Details** **Description** **Essential Functions:** * Assists property and engineering teams with customer and vendor customer service. * Assists Managing Director with administrative tasks including expense r
Job Source: GranitepropCor Partners, Inc.
Atlanta, GA, United States
Job Description SUMMARY OF JOB PURPOSE : Cor Partners is seeking an experienced Senior Benefits Specialist to join our collaborative, multidisciplinary People & Culture team. This comprehensive position will have broad interaction with team members across all of our sister companies. Key responsibilities include creating an exceptional team membe
Job Source: Cor Partners, Inc.Atlanta, GA, United States
** Region Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** REGIO023671 Showing 1 location **Job Details**
**Description**
**Job Description:**
The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
**Duties and Responsibilities**
* Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
* Able to speak knowledgeably to a customers concern or issue
* Be proficient to work within the current CRM (Servsuite) to document issues
* Research required information using accessible resources
* Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue
* Maintain/exceed productivity goals and performance measures set by the Region
* Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
* Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
* Assist customers as needed in making payments or setting up auto-billing
* Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
* Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
**Required Experience**
* One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
* Knowledge of customer service principles and practices,
* Good data entry and verbal skills; type 45 wpm or more
* Proficient in relevant computer applications
**Required Skills**
* Ability to de-escalate an upset customer
* Must be able to work overtime during the companys peak season
* Must have the ability to be flexible in scheduling
* Attention to detail
* Teamwork
* Problem Analysis and Resourcefulness
* Professionalism
* Adaptability
* Able to react effectively and calmly in a stressful situation
* Excellent organizational skills
* Able to coordinate activities with multiple parties and levels of leadership
**Compensation and Benefits Package:**
* Competitive earning potential
* Matching 401(k)
* Medical, dental and vision
* STD, LTD and life insurance
* PTO
* Paid training
* Company perks
**Position Type**
Full-Time/Regular
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1 year:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Region Customer Relations Specialist jobs in Atlanta, GA, United States
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