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Graniteprop
Atlanta, GA, United States
** Customer Relations Coordinator** **Job Category****:** Property Experience **Requisition Number****:** CUSTO01094 Showing 1 location **Job Details** **Description** **Essential Functions:** * Assists property and engineering teams with customer and vendor customer service. * Assists Managing Director with administrative tasks including expense r
Job Source: GranitepropEberly & Collard Public Relations
Atlanta, GA, United States
At Eberly & Collard Public Relations (ECPR), we foster career growth for individuals in the fields of public relations, branding, advertising, digital marketing, social media, event management, influencer relations, and integrated marketing. Our philosophy is grounded in the fact that the individual strengths of our team members create unequaled ma
Job Source: Eberly & Collard Public RelationsLifeLink
Norcross, GA, United States
Summary: As the Volunteer and Community Relations Coordinator, you will be primarily responsible for volunteer recruitment and program oversight to educate our communities about organ and tissue donation, increase organ and tissue donor registration, and further the life-saving mission and vision of LifeLink Foundation in a way that aligns with or
Job Source: LifeLinkEnviri Corporation
Norcross
****This is a hybrid role**** Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that g
Job Source: Enviri CorporationEmory Healthcare/Emory University
Atlanta
**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. **Description** KEY RESPONSIBILITIES: + Parti
Job Source: Emory Healthcare/Emory UniversityOrkin
Atlanta, GA, United States
Overview: We Need Your Next-Level Service Mindset at the Best in Pests . As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Relatio
Job Source: OrkinCritter Control
Atlanta, GA, United States
** Region Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** REGIO023671 Showing 1 location **Job Details** **Description** **Job Description:** The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their n
Job Source: Critter ControlGwinnett County Public Schools
Suwanee, GA, United States
Gwinnett County Public Schools Director Employee Relations - Office of Employee Relations Suwanee , Georgia Apply Now Director Employee Relations - Office of Employee Relations JobID: 92756 Position Type: Administrative/Managerial/ Dir Employee Relations Date Posted: 4/22/2024 Location: Instructional Support Center Date Available: 05/
Job Source: Gwinnett County Public SchoolsNorcross, GA, United States
**Description**
*Position at Century Communities*
As a top 10 U.S. homebuilderand the fastest-growing public builder for three years in a rowwe know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities and benefits to build a thriving and rewarding career.
Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
Our mission of building, financing and insuring A Home For Every Dream is only possible with the best talent in the industry. If thats youif youre a self-starter, changemaker and thoughtful collaborator ready to take their career to the next levelthen apply today!
**Position Summary:**
The Customer Care Coordinator is responsible for responding to, assigning, and tracking all customer service and warranty-related communications within a specific Division. This position works closely with our Century Homebuyers and the internal warranty and field teams to help ensure an extremely positive and seamless homebuying experience. Additionally, the role partners with our shared resource team to improve our division execution on payables, check requests and vendor payment follow-up
**Essential Functions and Responsibilities:**
* Handles all initial incoming homebuyer calls, acting as the first point of contact to help answer service-related questions, or delegating/escalating the call to a Customer Relations Manager for immediate customer service support
* Ensures that established procedures are followed in an organized manner, with a focus on daily follow up to guarantee a timely response to our homebuyer/customer requests
* Establish protocols/reports to assure that all information and communications are shared with the Regions and Communities in a timely and efficient manner
* Develop a thorough understanding of the companys warranty time frames and procedures and ability to triage non-warrantable calls
* Maintain positive homeowner relations; provide the homeowner with a knowledgeable, timely and professional response to telephone, chat and email inquiries
* Input work orders into Build Pro and send to subcontractors responsible for the repairs as identified by the CRM
* Update progress as necessary on requests and work orders in Build Pro
* Monitor trends in warranty service requests. Create and generate reports as necessary to identify such tends
* Follow up verification to confirm warranty work is completed by subcontractors/managers within the designated time frame and ensure ultimate homeowner satisfaction
* Formulate and keep updated warranty manuals, orientation packages, policies, and procedure manuals and homeowner handbook
* Respond to corporate complaints within one (1) hour and update the SVP of Operations and Director of Sales & Marketing in writing within the same day received
* Contact homeowners with upcoming and non-respondent surveys to ensure awareness, and follow up with appropriate manager on any feedback or requests generated as a result of contacting the homeowners
* Perform other duties as needed or assigned.
**Knowledge, Skills, and Background:**
* General understanding of the construction/home building industry
* Professional, enthusiastic and collaborative communication style: A passion for working closely with people and helping to find satisfactory resolutions to problems
* Excellent verbal and written communication skills, with strong attention to detail and an organized, proactive and timely approach to following up with both customers and vendors
* Excellent interpersonal skills. Must be able to accept constructive feedback in a positive manner, and remain calm and pleasant under pressure
* Proficient in MS Office Suite, previous experience working with Excel spreadsheets, solid technology skills including the ability to learn and utilize multiple industry databases and software programs.
**Education and Experience:**
* Customer service and/or home building experience preferred
* Valid drivers license
* College degree preferred; High School/GED required
Email Alert for Customer Relations Coordinator jobs in Norcross, GA, United States
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