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Marvin
Charlotte, NC, United States
Work Location: 2020 Starita Road, Charlotte, NC 28206 Job Overview: Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and be
Job Source: MarvinCointelegraph
Charlotte, NC, United States
Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consu
Job Source: CointelegraphFigure Lending LLC
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: Figure Lending LLCFigure
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: FigureCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
Fulfillment - Customer Success Associate About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors -
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both c
Job Source: CointelegraphCharlotte, NC, United States
Customer Success Associate
ID
2024-4250
Department
Customer Service
Position Type
Regular
Location
US-NC-Charlotte
Work Location
2020 Starita Road, Charlotte, NC 28206
Job Overview
Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and being a consistent resource for our customers. Customer Success Associates assist Customer Success Managers with the execution of tasks behind the scenes to help ensure a seamless experience for each customer.
Highlights of your role
Complete all aspects of job processing, including, reviewing all won opportunities daily and creating orders for production, generating and managing customer-related paperwork, communicating with project managers, making sure appropriate permits are obtained and ready, and creating invoices and work in QuickBooks. Complete pre-measure change orders, such as adding financiers and changing payment terms.
Review project completions, including the uploading of documents, notating payments, pulling funding, and opening service tickets where needed.
Assist in collection of accounts receivable. Record and maintain banking records and deposits to ensure accuracy.
Ensure compliance in legal and internal standards across all aspects of work (PCI compliance, permitting, registrations, lead paint etc.). Accurately input data into our CRM system.
Be an assistant to our customer success managers to support regional operations where needed, including sending emails to customers on behalf of the customer success manager.
Handle customer service cases, guiding the customer through the entire process, from initial consultation through final repair.
Salary Range
$18-$21 per hour
You're a good fit if you have (or if you can) Outstanding organizational skills and able to balance multiple priorities
Dedication to excellence and attention to details to perform audit functions
A willingness to upgrade knowledge as required and ability to adapt to new technology
Also want to make sure you have High school diploma or equivalent; college degree preferred.
2+ years of experience in order management/customer service (preferably in the windows and doors industry or building / construction materials industry)
Proficient in MS office (Word, Excel, Outlook)
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024 , according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
$300 annual wellbeing account to spend on whatever makes you happy + healthy
Better Living Day! (a paid day off to go have some fun)
$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
Giving at Marvin - join coordinated volunteer opportunities
Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Email Alert for Customer Success Associate jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.