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Cointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consu
Job Source: CointelegraphFigure Lending LLC
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: Figure Lending LLCMarvin
Charlotte, NC, United States
Work Location: 2020 Starita Road, Charlotte, NC 28206 Job Overview: Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and be
Job Source: MarvinFigure
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: FigureMarvin
Charlotte, NC, United States
Customer Success Associate ID 2024-4250 Department Customer Service Position Type Regular Location US-NC-Charlotte Work Location 2020 Starita Road, Charlotte, NC 28206 Job Overview Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Repl
Job Source: MarvinLowe's
Charlotte, NC, United States
Essential Functions: * Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions. * Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relation
Job Source: Lowe'sCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both c
Job Source: CointelegraphCharlotte, NC, United States
Fulfillment - Customer Success Associate About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! Forbes Top 50 Blockchain Companies Figure Series D Announcement About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You ll Do Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication and process applications with exceptional customer service Educate customers on Figure and our products with knowledge and enthusiasm Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email Gather key insights and assist in process improvement for Figure s products and services and the impact to our customer experience Provide technical support and troubleshooting on a variety of potential issues Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed Participate in new training and licensing programs to expand the team s capabilities Contribute to an exciting and vibrant office environment and team dynamic What We Look For BA/BS from an accredited university preferred with 1+ years in a customer facing role Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly and compassionate communication skills Ability to become a licensed e-notary including passing the Figure and state required background check Successfully complete the required compliance trainings A positive and problem solving approach to customer service Ability to instill trust and rapport with customers Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platforms Benefits To You Competitive salary and growth opportunities Company quarterly performance based bonus Equity stock options package Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents Employer funded life and disability insurance coverage Company HSA, FSA, Dependent Care, 401k, and commuter benefits Up to 12 weeks paid family leave Continuing education reimbursement Routine Team swag deliveries! For CO, NY, CA and WA residents, the salary starts at $22/hr with a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location. Depending on yourresidential locationcertain laws might regulate the way Figure manages applicant data.California Residents, please review ourCalifornia Employee and Prospective Employee Privacy Noticefor further information.By submitting your application, you are agreeing and acknowledgingthat you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-KK1
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Email Alert for Fulfillment - Customer Success Associate jobs in Charlotte, NC, United States
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