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Marvin
Charlotte, NC, United States
Work Location: 2020 Starita Road, Charlotte, NC 28206 Job Overview: Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and be
Job Source: MarvinMarvin
Charlotte, NC, United States
Customer Success Associate ID 2024-4250 Department Customer Service Position Type Regular Location US-NC-Charlotte Work Location 2020 Starita Road, Charlotte, NC 28206 Job Overview Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Repl
Job Source: MarvinFigure
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: FigureFigure Lending LLC
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: Figure Lending LLCCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
Fulfillment - Customer Success Associate About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors -
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both c
Job Source: CointelegraphCharlotte, NC, United States
Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space.
Responsibilities
Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
Gather key insights and assist in process improvement for Figure’s products and services and their impact on our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
Participate in new training and licensing programs to expand the team’s capabilities
Contribute to an exciting and vibrant office environment and team dynamic
Requirements
BA/BS from an accredited university preferred with 1+ years in a customer-facing role
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly, and compassionate communication skills
Ability to become a licensed e-notary including passing the Figure and state-required background check
Successfully complete the required compliance trainings
A positive and problem-solving approach to customer service
Ability to instill trust and rapport with customers
Process-driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
If you want to apply, fill out the application form by clicking the "Apply for this job" button.
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Email Alert for Customer Success Associate jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
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