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Cointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both c
Job Source: CointelegraphMarvin
Charlotte, NC, United States
Work Location: 2020 Starita Road, Charlotte, NC 28206 Job Overview: Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and be
Job Source: MarvinMarvin
Charlotte, NC, United States
Customer Success Associate ID 2024-4250 Department Customer Service Position Type Regular Location US-NC-Charlotte Work Location 2020 Starita Road, Charlotte, NC 28206 Job Overview Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Repl
Job Source: MarvinFigure
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: FigureCointelegraph
Charlotte, NC, United States
Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consu
Job Source: CointelegraphFigure Lending LLC
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both
Job Source: Figure Lending LLCCointelegraph
Charlotte, NC, United States
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to
Job Source: CointelegraphCointelegraph
Charlotte, NC, United States
Fulfillment - Customer Success Associate About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors -
Job Source: CointelegraphCharlotte, NC, United States
About Figure
Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consumers and institutions. Today, Figure is one of fewer than a thousand companies considered a unicorn globally.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning, yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! Forbes Top 50 Blockchain Companies
Figure Series D Announcement
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical, and educational support to our potential and existing customers. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You'll Do
Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
Gather key insights and assist in process improvement for Figure's products and services and the impact on our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
Participate in new training and licensing programs to expand the team's capabilities
Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
1+ years in a customer-facing role
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly, and compassionate communication skills
Ability to become a licensed e-notary including passing the Figure and state-required background check
Successfully complete the required compliance trainings
A positive and problem-solving approach to customer service
Ability to instill trust and rapport with customers
Process-driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
Competitive salary and growth opportunities
This position is a part-time hybrid role. For CO, NY, CA, and WA residents, the hourly rate for this position is $22/hr. Depending on your residential location, certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Email Alert for Part Time - Customer Success Associate jobs in Charlotte, NC, United States
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