IT Support Specialist
Atlanta, GA, United States
** IT Support Specialist**
Nestle
Min. 3 Years Market Competitive Compensation stcourt, KwaZulu Natal Job Posted : Jul 6th, 2021 **Job Description**
An IT Support Specialist, you will
* Resolve first-line incidents logged by Customer Care assigned to the Site
* Administrator Resolution Group
* Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures
* Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
* Provide first line desktop support for IP Telephony system, LAN infrastructure
* Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors
* Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
* Implement disaster recovery procedures
**What will make you successful**
* Based or willing to relocate to Estcourt(KwaZulu Natal).
* Bachelors Degree or National Diploma in IT.
* International A+ and N+ certification.
* Microsoft Certified Professional (MCP) certification or higher.
* Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.
* 3 years experience in the Information Technology industry.
* Cisco qualification will be advantageous.
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