Help Desk Support Tier I - Seasonal
Riverdale, MD, United States
Salary: See Position Description
Location : Riverdale, MD
Job Type: Seasonal
Job Number: Hdt1
Department: PGC Parks and Recreation
Opening Date: 02/14/2024
Closing Date: Continuous
Description
NOTE: UPDATED AND INCREASED SALARY RANGE!
The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Support staff to provide customer service through phone calls and emails for our internal and external customers.
Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show a comfort with technology, and effective task-management skills with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. Typing speed over 40 WPM and familiarity with Microsoft Office Suite recommended. On the job training is provided.
This position pays at a rate from $16.25 per hour to $22.10 per hour depending on experience and qualifications.
This is apart-time position working 32 hours a week onsite at the Call Center. Required occasional early mornings, evenings, and weekends shifts. Opportunities for advancement available.
Examples of Important Duties
Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
Provide troubleshooting support to end user and clients.
Recording and tracking incident reports through ticketing software.
Minimum Qualifications
High School Diploma or GED.
Valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
Supplemental Information
This position does not provide benefits.
A criminal background investigation will be completed prior to hire.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2024 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits for Seasonal Employees
Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%. Medical Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
UnitedHealthcare Select Plan (EPO)
Prescription: CVS Caremark Prescription Plan
Other Benefits
Credit Union
Sick Leave Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at [email protected] or 301-454-1694.
01
Do you possess a high school diploma or GED? Yes
No
02
Do you possess a valid driver's license (Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.)? Yes
No
03
Are you at least 16 years of age (Ages 17 or under must have a work permit from high school, if hired)? Yes
No
Required Question