Information Technology Support Specialist - Level 2

Wilton, CT, United States

Number of hires for this role 1 **Qualifications**

+ Technical support: 3 years (Required)

+ US work authorization (Required)

+ High school or equivalent (Preferred)

+ Windows: 5 years (Preferred)

**BenefitsPulled from the full job description**

Stock options Health savings account Health insurance 401(k) Tuition reimbursement Paid time off 401(k) matching Professional development assistance Life insurance **Job details**

Salary $40,000 - $55,000 a year Job Type Full-time **Full Job Description**

**Absolute Logic Technology Solutions (MSP - Managed Service Provider)**

**Client on-sites as need when remote hands cannot effectively resolve the issue(s) in a timely manner or without negatively impacting client productivity; company to pay mileage all mileage and other expenses relating thereto.**

**Please do not apply for this role if you are not located in, or willing to relocate to the Wilton, CT area. Please read in detail.**

**Employee Type: Full Time (9am-6pm EST)**

**Relocation: Available for the right candidate**

**ABSOLUTE LOGIC TECHNOLOGY SOLUTIONS**

Absolute Logic is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes in many different industries throughout the US and internationally. We have cultivated a highly dependable team of experts who hold a large variety of technology certifications from third-party vendors allowing us to manage a wide variety of systems and platforms. We understand that our success is based on the value that our employees provide through customer service and technical expertise. We value the close-knit work environment that we have created at ALIT and work hard to maintain that environment as we continue to grow.

Attention to detail and accuracy is critical in your work responsibilities, as you will be working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required. The goal is to create value for our client end users that will help preserve the Service Desk's value and reputation.

An excellent candidate must have a strong technical interest, client service skills and be able to prioritize internal team and external client needs. They must be able to communicate effectively to understand the problem and explain its solution at the client level. They must also be client-oriented and patient to deal with difficult clients.

**Job Description - please read in detail**

Absolute Logic (ALIT) is looking for a Technology Support Specialist on a full time, permanent basis for our Wilton CT market (you will need to live within 40 miles of our Wilton CT offices . As a Technology Support Specialist, you will work directly with team members, customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. This position reports to the Director of Operations/Service Delivery . **Please note, while this role may allow candidates who will work out of their home/remote office, you might be expected to travel to our Wilton CT/NYC market to client sites 1-2x per week and/or as needed to best serve our clients; in those cases, all expenses will be paid for by the Company including Mileage. You must also have a reliable form of transportation, home internet and cell phone.**

**Key Responsibilities and Essential Functions**

* Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision

* Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Lv1 Techs

* Provides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systems

* Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)

* Assists with planning for and responding to client project needs when applicable

* Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution

* Ability to learn new technology quickly

* Will be responsible for taking calls on an On-Call rotation

* Travel to customers offices when needed (reliable transportation is required). All expenses will be reimbursed accordingly

* Must be punctual

* Proper attire for all video, onsite or other face-to-face meetings

**Required Experience**

* Minimum 3 years of experience in an IT support role

* Managed Service Provider (MSP) experience

* BS degree in Computer Science or equivalent related experience

* Supporting/troubleshooting end user hardware, software, and peripherals including printer/fax/scanner troubleshooting

* Experience working with a ticketing system (ConnectWise nice to have, or similar)

* Enterprise level networking (switching & routing) troubleshooting experience

* Microsoft Windows Server 2012 or later

* Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO

Office 365 administration knowledge or experience

* Hands on equipment experience (rack, and stack, physical wiring)

* Advanced performance analysis and troubleshooting skills and strong documentation skills

* Back-up Solutions

**Preferred Experience**

* Certifications including MCSE, MCITP, CCNA, CCNP or VCP

* PowerShell scripting nice to have

* Microsoft Azure

* Spam Filtering technologies: MailProtector, MS Defender

* Firewall installation & configuration (Sophos, Cisco Meraki is a plus)

* Backup Solutions: Datto, Unitrends, Cloud Backup and DR

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

* 401(k)

* 401(k) matching

* Health insurance

* Life insurance

* Paid time off

* Professional development assistance

* Referral program

* Tuition reimbursement

* Employee Stock Option Plan

Schedule:

* 8 hour shift

* On call

Education:

* Associates (Preferred)

Experience:

* Help desk: 2 years (Preferred)

* Active Directory: 2 years (Preferred)

* M365 admin: 2 years (Preferred)

* Switching & routing: 2 years (Preferred)

* Ticketing system: 2 years (Preferred)

* Hardware - technical troubleshooting: 2 years (Preferred)

* MSP - Managed Service Provider: 2 years (Preferred)

* ConnectWise: 2 years (Preferred)

* PowerShell: 3 years (a plus)

License/Certification:

* network +, security +, CCNA, CCNP or anything similar (Preferred)

Work Location: Multiple

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

* 401(k)

* Health insurance

* Health savings account

* Paid time off

* Professional development assistance

Schedule:

* 8 hour shift

* Monday to Friday

* On call

Supplemental Pay:

* Bonus pay

Education:

* High school or equivalent (Preferred)

Experience:

* Technical support: 3 years (Required)

* Windows: 5 years (Preferred)

Work Location: One location

**Location**

88 Danbury Rd, Wilton, CT 06897 |

#J-18808-Ljbffr