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Microsoft
, CO, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftDynatrace
Denver, CO, United States
Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more secur
Job Source: DynatraceGenesys
, CO, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: GenesysSwarmia
Denver, CO, United States
Job Overview: At Swarmia, the Technical Support Engineer plays a crucial role in providing a variety of levels of assistance to our customers. This position demands a unique combination of technical expertise and exceptional customer service skills. You will be responsible for diagnosing and resolving complex customer issues, and liaising with our
Job Source: SwarmiaConfluent
Denver, CO, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentBroadcom
Broomfield, CO, United States
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Grade level and location of replacement: ICB4, Technical Support Engineer 4, Broo
Job Source: BroadcomTecton Corporation
Denver, CO, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton CorporationKORE Software
Denver, CO, United States
Who is KORE Software? KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership manage
Job Source: KORE SoftwareBroomfield, CO, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Yoh - A Day & Zimmerman Company, is seeking the following. Apply via Dice today!
Technical Support Engineer :
As a Technical Support Engineer, you will take your vast knowledge of Networking technologies and help our most elite customers troubleshoot, understand, and conquer their networking challenges. The ideal candidate is expected to have in depth Networking and Security expertise that will assist to support our customers, design, and implement best practices, knowledge base creation, and technical escalations.
Scope:
Responsible for resolving customer technical issues and supporting the team and operation.
Work closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or answering technical inquiries the products.
Drive customer satisfaction by expediting the resolution of all service issues by conducting log analysis, reproduction work and engaging external and internal resources as required. Utilizing your communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
Work independently utilizing your skill set and knowledge to resolve complex queries while providing world class support to our customers.
Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
Requirements:
4-7 years experience working in a Support/Technical Assistance Center (TAC) team
Linux troubleshooting skills such as log reading and performance testing highly desired.
Hands on Experience in TCP/IP stack, QoS, L4-L7 proxy devices, HTTP, VoIP or applications like WAN optimization devices, server load balancers and/or caching devices preferred.
Expertise in understanding different network topologies and configurations.
Expertise in dynamic routing protocols such as BGP & OSPF.
Debug / troubleshoot the customer s environment, collect additional information about the problem and resolve network performance issues
Experience with JSON, API, and MySQL are desirable.
CCIE or equivalent certification will be an added advantage.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
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Email Alert for Technical Support Engineer jobs in Broomfield, CO, United States
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