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Genesys
, CO, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: GenesysConfluent
Denver, CO, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentBroadcom
Broomfield, CO, United States
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Grade level and location of replacement: ICB4, Technical Support Engineer 4, Broo
Job Source: BroadcomTecton Corporation
Denver, CO, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton CorporationDynatrace
Denver, CO, United States
Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more secur
Job Source: DynatraceSystem Soft Technologies
Englewood, CO, United States
Job Responsibilities: ● Responsible for coordinating with vendors, customers, installation technicians regarding the install of purchased tech products ● Track and assist in scheduling technicians for multiple jobs ● Ensure installation is completed within a specified time frame or be capable of meeting deadline obligations ● Reviewing and approvin
Job Source: System Soft TechnologiesMicrosoft
, CO, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftDice
Broomfield, CO, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Yoh - A Day & Zimmerman Company, is seeking the following. Apply via Dice today! Technical Support Engineer : As a Technical Support Engineer, you will take your vast knowledge of Networking technologies and help our most elite customers troublesh
Job Source: DiceDenver, CO, United States
Job Overview: At Swarmia, the Technical Support Engineer plays a crucial role in providing a variety of levels of assistance to our customers. This position demands a unique combination of technical expertise and exceptional customer service skills. You will be responsible for diagnosing and resolving complex customer issues, and liaising with our product, engineering, and customers team while ensuring our customers have the best possible experience with our solutions.
About Us: Swarmia is a data-driven platform revolutionizing the way software development teams operate. We focus on accelerating engineering organizations by balancing growth with culture and quality. Our team is passionate about solving problems and amplifying the success of our customers.
The Role:
Achieve an in-depth understanding of Swarmia’s products or services, with the ability to troubleshoot and resolve technical issues.
Assume ownership of customer issues, ensuring resolution from start to finish.
Gather customer feedback to inform product development and improvement
Work closely with product development teams to convey customer needs and feedback.
Research, diagnose, and troubleshoot to resolve customer and system issues.
Provide clear and concise support via Slack, email, chat, and video calls.
Help guide, educate, configure, and troubleshoot customers' instances of our solution.
Deliver basic software training and maintain positive client relationships.
Document technical knowledge and product feedback and compile detailed reports on issues and resolutions.
Fully remote, EST time zone preferred to maximize international collaboration
Required Skills and Experience:
Degree in Information Technology, Computer Science, or experience in a relevant field.
Proven experience (2+ years) as a Technical Support Engineer, Solutions Engineer, Software Engineer or similar role.
Hands-on experience with log-based troubleshooting, familiarity with CI/CD pipelines using GitHub or similar tools
Solid understanding of software development processes and code reviews
Hands-on experience with SQL
Exceptional problem-solving and communication abilities
About You:
Strong analytical and problem-solving skills.
Works effectively under pressure in a fast-paced, changing environment
Excellent interpersonal skills and a critical-thinking mindset
Customer-focused approach with the ability to simplify complex technical details.
What We Offer:
A dynamic, highly experienced, and motivated team.
Competitive compensation package: including 4 weeks paid vacation and equity.
Comprehensive benefits including Health, Dental, Vision coverage, and 401K with match.
Fully remote work model with flexibility and opportunities for company travel.
A commitment to work/life balance and sustainable work practices.
Opportunities for career advancement in a supportive environment.
Swarmia's Commitment to Equality:
As an Equal Opportunity Employer, Swarmia is dedicated to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristics.
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Email Alert for Technical Support Engineer jobs in Denver, CO, United States
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