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Genesys
, CO, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: GenesysSwarmia
Denver, CO, United States
Job Overview: At Swarmia, the Technical Support Engineer plays a crucial role in providing a variety of levels of assistance to our customers. This position demands a unique combination of technical expertise and exceptional customer service skills. You will be responsible for diagnosing and resolving complex customer issues, and liaising with our
Job Source: SwarmiaConfluent
Denver, CO, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentBroadcom
Broomfield, CO, United States
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Grade level and location of replacement: ICB4, Technical Support Engineer 4, Broo
Job Source: BroadcomTecton Corporation
Denver, CO, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton CorporationDynatrace
Denver, CO, United States
Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more secur
Job Source: DynatraceSystem Soft Technologies
Englewood, CO, United States
Job Responsibilities: ● Responsible for coordinating with vendors, customers, installation technicians regarding the install of purchased tech products ● Track and assist in scheduling technicians for multiple jobs ● Ensure installation is completed within a specified time frame or be capable of meeting deadline obligations ● Reviewing and approvin
Job Source: System Soft TechnologiesMicrosoft
, CO, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftDenver, CO, United States
Who is KORE Software?
KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership management, ticketing and event management, data warehousing, and analytics.
KORE Software is dedicated to revolutionizing how sports and entertainment organizations connect with their audiences, offering unparalleled tools for engagement marketing, data intelligence, and sponsorship management. The company's recent expansion and brand evolution reflect its commitment to growth and innovation in the industry.
Why work at KORE Software?
KORE provides an inclusive, dynamic and engaging environment where your curiosity, creativity and passion can thrive. We foster innovation, we embrace change, and we like a good challenge!
Our talented and friendly staff are united by a love for technology and providing best-in-class products and services to our customers.
This is a place where your voice will be heard, a place where we value your opinion, and a place where you can drive change in a fun and fast-paced team.
Are you ready?
Our Values
We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.
We are accountable. We take ownership in the quality of our work and can be counted on to deliver.
We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.
Job Description
We are seeking a skilled Technical Support Engineer with expertise in SQL, stored procedures, data flow, and data analysis to join our team. The ideal candidate will also have a strong background in customer service and familiarity with Tableau reports or PowerBI, as well as experience with Azure, AWS, New Relic, and Data Dog.
Duties and Responsibilities
- Provide technical support to customers, troubleshooting and resolving issues related to data flow, SQL queries, stored procedures, and data analysis.
- Interact with customers to understand their technical issues, provide solutions, and ensure customer satisfaction.
- Work closely with the development team to escalate and resolve complex technical issues.
- Utilize Tableau reports or PowerBI to analyze data and provide insights to customers.
- Assist in monitoring and optimizing system performance using tools like New Relic and Data Dog.
- Collaborate with the team to improve support processes and documentation.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong proficiency in SQL, including writing and optimizing queries and stored procedures.
- Excellent customer service skills with a focus on problem-solving and communication.
- Experience with data flow, data analysis, and reporting tools such as Tableau or PowerBI.
- Familiarity with cloud platforms like Azure and AWS.
- Nice to have: Experience with monitoring tools like New Relic and Data Dog.
Additional Details
If you are a technical support engineer with a strong background in SQL, data analysis, customer service, and familiarity with Tableau, PowerBI, Azure, AWS, New Relic, and Data Dog, we encourage you to apply. Join our team and help us deliver exceptional technical support to our customers.
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Email Alert for Technical Support Engineer jobs in Denver, CO, United States
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