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Hard Rock International
New York, NY, United States
Overview: The Guest Experience Manager will manage and analyze Guest Satisfaction, trends, Medallia, Trip Advisor, HRI Mystery Shops, Standard Tests in Ops Departments (Both Rooms and F&B) and overall hospitality. Primary goal is to achieve customer satisfaction 100% of the time. Position is responsible for managing Guest Relations. Recommends and
Job Source: Hard Rock InternationalArlo Hotels
New York, NY, United States
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Experience Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for
Job Source: Arlo HotelsOriginal X Productions
New York, NY, United States
Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter - Magic at Play. We are looking for a Guest Experience Manager to help us continue to create an exceptional guest experience for our Guests and Team Members. Job Summary: The Gue
Job Source: Original X ProductionsMars Incorporated
New York, NY, United States
Job Description: The role of Guest Experience Manager is crucial for the delivery of an Unforgettable Experience in our Retail stores, and for upholding the sales side of the business. Success is found in this role through exceptional leadership skills, driving for results, and delivering on Key Business metrics, not excluding the importance of de
Job Source: Mars IncorporatedLEGOLAND Discovery Centre
Yonkers, NY, United States
What you'll bring to the team: LEGOLAND Discovery Center - Westchester Guest Experience Host About the Role Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then
Job Source: LEGOLAND Discovery CentreABM Industries
Flushing, NY, United States
Overview LaGuardia Terminal B - ABM Industries & Ethos Farm Americas The members of the prestigious Guest Experience Team at LaGuardia Terminal B are pivotal in providing outstanding customer service to all customers travelling through Terminal B. The Guest Experience Team provides personalized one to one service to guests, assisting them through
Job Source: ABM IndustriesCompass Group, North America
New York, NY, United States
Flik Hospitality Group Salary: $23 - $28 / Hour Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion fo
Job Source: Compass Group, North AmericaCompass Group, North America
New York
Flik Hospitality Group Salary: $23 - $25 / hour What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once
Job Source: Compass Group, North AmericaNew York, NY, United States
Job Description
In this role, you would report to the Associate Director / Sr. Manager of Guest Experience. You are an ideal candidate if you have 3 years of management experience in guest-focused roles in the entertainment, live events, theme park, attraction, and hospitality sectors.
An ideal candidate will demonstrate a profound and holistic comprehension of the retail landscape encompassing all facets of the business. They should showcase proven proficiency in delivering exceptional guest experiences at a global standard. Experience in cultivating, guiding, and inspiring service-focused teams is essential.
Manage the on-site guest experience:
Guides and supervises daily operations of Guest Experience with professionalism, patience, and approachability.
Provides exceptional guest service and fosters a positive and motivating workplace atmosphere.
Ensures the Guest Experience team is equipped with essential information, tools, and resources for success.
Inspires team members to reach their full potential by exemplifying and promoting the use of soft skills.
Leads by example in championing service excellence through hands-on involvement.
Upholds service standards and prioritizes team growth by acknowledging achievements and employing tailored coaching methods for team members.
Additional Responsibilities:
Develops ongoing training programs for guest service techniques tailored to evolving venue offerings.
Identifies, monitors, and analyzes trends and feedback to provide strategic guidance for continuous improvement in operations and service.
Maintains active engagement and proficiency in electronic communication platforms such as Teams and Outlook.
Executes administrative duties, including documenting team member performance, conducting and auditing daily checklists to ensure preparedness, and organizing teamwide daily briefings to align stakeholders on special events, VIP guests, and service standards.
Proactively addresses guest issues as they arise, offering appropriate solutions to ensure guest satisfaction and uphold first-contact resolution rates.
Undertakes additional responsibilities as assigned by management.
Requirements:
Bachelor’s degree and 3 years of management experience required.
Knowledge of principles and processes for providing guest and personnel services. This includes needs assessment, establishing and maintaining quality standards for services, and evaluating engagement and satisfaction.
Proficiency in Microsoft Office Suite, Kiosk P.O.S., and ticketing software and technologies
Excellent guest service and interpersonal skills to relate and communicate at all levels.
Must be able to work independently and exhibit initiative to solve problems, including tracking situations until appropriate resolution is achieved.
Ability to self-manage and self-motivate while remaining a team player.
Must be comfortable with heights and able to work indoors and outdoors in all weather conditions and temperature extremes.
Must be available to work evenings, weekends, and holidays.
This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations.
Proficiency in foreign languages a plus.
Benefits:
401k match
Medical, Dental, Vision
Holidays, PTO, Sick Time
Commuter benefit
Email Alert for Guest Experience Manager jobs in New York, NY, United States
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