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SUMMIT One Vanderbilt
New York, NY, United States
Job Description In this role, you would report to the Associate Director / Sr. Manager of Guest Experience. You are an ideal candidate if you have 3 years of management experience in guest-focused roles in the entertainment, live events, theme park, attraction, and hospitality sectors. An ideal candidate will demonstrate a profound and holistic com
Job Source: SUMMIT One VanderbiltHard Rock International
New York, NY, United States
Overview: The Guest Experience Manager will manage and analyze Guest Satisfaction, trends, Medallia, Trip Advisor, HRI Mystery Shops, Standard Tests in Ops Departments (Both Rooms and F&B) and overall hospitality. Primary goal is to achieve customer satisfaction 100% of the time. Position is responsible for managing Guest Relations. Recommends and
Job Source: Hard Rock InternationalOriginal X Productions
New York, NY, United States
Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter - Magic at Play. We are looking for a Guest Experience Manager to help us continue to create an exceptional guest experience for our Guests and Team Members. Job Summary: The Gue
Job Source: Original X ProductionsMars Incorporated
New York, NY, United States
Job Description: The role of Guest Experience Manager is crucial for the delivery of an Unforgettable Experience in our Retail stores, and for upholding the sales side of the business. Success is found in this role through exceptional leadership skills, driving for results, and delivering on Key Business metrics, not excluding the importance of de
Job Source: Mars IncorporatedCompass Group, North America
New York, NY, United States
Flik Hospitality Group Salary: $23 - $28 / Hour Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion fo
Job Source: Compass Group, North AmericaCompass Group, North America
New York
Flik Hospitality Group Salary: $23 - $25 / hour What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once
Job Source: Compass Group, North AmericaPlanet Playskool
Paramus, NJ, United States
Guest Experience Ambassador Paramus, NJ Job Title: Guest Experience Ambassador Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey Reports To: Operations Lead/Operations Manager Opening in June 2024!!! Overview: Join our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experience Ambassador. As a key me
Job Source: Planet PlayskoolABM Industries
Flushing
**Overview** LaGuardia Terminal B - ABM Industries & Ethos Farm Americas The members of the prestigious Guest Experience Team at LaGuardia Terminal B are pivotal in providing outstanding customer service to all customers travelling through Terminal B. The Guest Experience Team provides personalized one to one service to guests, assisting them throu
Job Source: ABM IndustriesNew York, NY, United States
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Experience Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Responsibilities & Duties:
* Always treat guests with courtesy and respect in a variety of situations
* Honesty & Integrity
* Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
* Responds to guest complaints promptly and professionally.
* Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
* Establishes and develops long term customer relationships providing value and profitability
* Enhances our guests' stay by creating an inviting atmosphere
* Coordinates and multi-tasks job duties in an active environment
Specific Duties
* Maintain a high level of guest satisfaction by assisting in the back of house front office activities which include response to guest inquiries, response to 3rd party sites and forums.
* Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies.
* Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
* Enters information such as arrival alerts and messages.
* Corrects inaccuracies and discrepancies on guest accounts.
* Posts charges to guest accounts.
* Completes daily high balance checks.
* Checks groups and tours in and out.
* Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
* Updates all guest profiles with correct billing information, preferences, special requests, etc.
* Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day.
* Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
* Ensures the proper posting of all hotel room related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied.
Guest Interaction
* Maintains good posture when interacting and greeting guests.
* Assists and coordinates with Front Desk for any special requests.
* Familiarizes themselves with all VIPs and Arrivals
* Assists with guest requests, errands, deliveries, etc.
* Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
* Provides Concierge services to guests.
* Investigates guest charges to resolve guest complaints.
* Checks messages and mail.
* Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
* Up-sell rooms where possible according to established procedures to maximize revenues.
* Any other requests of duties from management.
Reconciliation
* Balance cash daily.
* Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
* Ensure all billing and paperwork is done in accordance with Accounting standards.
* Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling
* Accept advance deposits for guests and posts the advance to guests' accounts.
* Makes change and balances the personal and/or individual floating bank.
Requirements:
* Minimum of Hospitality, Retail or Services related industries experience preferred
* Must be able to stand for periods of time (Up to 6 hours)
* Efficient in Computer and Typing Skills.
* Previous Guest Service Agent or Guest Experience Coordinator preferred.
Salary:
$60,000 - $65,000/ annually
Email Alert for Guest Experience Manager jobs in New York, NY, United States
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