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Mars Incorporated
New York, NY, United States
Job Description: The role of Guest Experience Manager is crucial for the delivery of an Unforgettable Experience in our Retail stores, and for upholding the sales side of the business. Success is found in this role through exceptional leadership skills, driving for results, and delivering on Key Business metrics, not excluding the importance of de
Job Source: Mars IncorporatedMuseum of Sex
New York, NY, United States
Role Summary The Guest Experience Team operates the amusements and attractions, assists with crowd management and provides enthusiastic customer service across the entire museum. Teamwork is a staple throughout our entire operation. Guest Experience (GE) Associates work closely with other departments’ staff to create an unforgettable experience fo
Job Source: Museum of SexHard Rock International
New York, NY, United States
Overview: The Guest Experience Manager will manage and analyze Guest Satisfaction, trends, Medallia, Trip Advisor, HRI Mystery Shops, Standard Tests in Ops Departments (Both Rooms and F&B) and overall hospitality. Primary goal is to achieve customer satisfaction 100% of the time. Position is responsible for managing Guest Relations. Recommends and
Job Source: Hard Rock InternationalArlo NoMad
New York, NY, United States
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Experience Manager . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more... This position will be responsible
Job Source: Arlo NoMadFurnished Quarters
New York, NY, United States
Company Overview Furnished Quarters is a leading LGBTQ+ diverse supplier of short-term housing, combining travel, hospitality, real estate, lifestyle, and design. With 25 years of experience, we're one of the largest independent companies in our industry. We offer a wide range of housing options for business and leisure travelers staying 30 days
Job Source: Furnished QuartersCBRE
New York, NY, United States
Global Workplace Experience Program Manager - NYC Job ID 170947 Posted 14-Jun-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Communications/Public Relations, Consulting, Customer Service, Executive Management, Facilities Management, Project Management, Property Management, Sales & Leasing, Sales Support, Town Pl
Job Source: CBREOriginal X Productions
New York, NY, United States
Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter - Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. Job Summary
Job Source: Original X ProductionsInteractive Brokers
New York, NY, United States
Join the INTERACTIVE BROKERS Team! This position requires you to be in the office 5 days a week. Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to chall
Job Source: Interactive BrokersNew York, NY, United States
Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter - Magic at Play. We are looking for a Guest Experience Manager to help us continue to create an exceptional guest experience for our Guests and Team Members.
Job Summary:
The Guest Experience Manager is a full-time position based at The FRIENDS Experience in New York City. The position is responsible for the hiring, training, ongoing development of our Guest Services Team and assists in the general management of the experience by serving as part of the Manager on Duty rotation. The successful candidate is able to cultivate an engaging, positive, and inspiring environment for our team members and lead the team in creating a warm, positive and welcoming experience for our Guests.
This is a salaried position with an annual salary of $62,400.
Responsibilities:
Provide leadership and sound judgment to the operations team to the benefit of the company
Be part of the MOD (Manager on Duty) rotation The Manager on Duty oversees on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events
Recruit, interview, hire, train, and develop a world-class operations team as needed
Actively participate in defining the team culture and incorporating it into the operation
Work with the Site Manager to schedule line staff for appropriate coverage
Host regular briefings and communication meetings with front line team members
Interface with other department managers and third-party associates to achieve strategic goals and objectives
Formulate departmental policies and promote their implementation
Review and adjust operational budgets to meet goals
Review employee time cards and ensure accurate payroll information weekly
Oversee employee performance and provide coaching and constructive feedback
Regularly evaluate business processes according to organizational objectives and apply improvements
Any and all duties as assigned
Requirements: Must be fully vaccinated against Covid-19
2years of leadership experience in the hospitality, attractions, events, or experiential industries
Bachelor's degree in hospitality management/related field OR equivalent work experience
Strong written and verbal communication skills
Organized and able to multi-task based on Guest's needs
Maintains composure under pressure and is able to appropriately handle and respond to an emergency situation in a calm and authoritative manner
Ability to work weekends and holidays
Why work at OGX:
For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
Email Alert for Guest Experience Manager - NYC jobs in New York, NY, United States
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