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Account Manager, Mid-Market

San Francisco, CA, United States

Role Overview:

The Account Management (AM) Mid-Market role is newer within the Customer Success organization at Apollo.io. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale. In this role you will act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio and will be responsible for continuous activation and use case expansion across your book of business.

Key Responsibilities:

Close Incremental Business Opportunities: Identify and close expansion opportunities within Tier 1/Tier 2 Mid Market accounts.

Drive Value and Growth: Conduct virtual meetings, including enablement and product activation sessions and business reviews, to drive value and growth with customers.

Portfolio Ownership: Maintain a high level of organization and attention to detail, taking ownership of customer situations and seeing them through to resolution.

Collaborate Cross-Functionally: Work closely with internal teams to ensure a seamless customer experience.

Core Competencies:

Customer-Centric Mentality: Balance customer needs with business objectives.

Product Aptitude: Enthusiastically explore product capabilities to drive usage and adoption.

Revenue Mindset: Proven ability to generate pipeline and close revenue through upsell, cross-sell, and upgrades.

Curiosity: Eagerness to learn about sales tech, customer business models, and industry trends.

Cross-Functional Collaboration: Ability to work effectively with internal teams to achieve mutual success.

Qualifications:

4-5 years of experience in B2B SaaS sales, preferably in product-led growth environments.

Proven track record of consistently meeting monthly or quarterly revenue targets.

Experience in developing a 3x pipeline through a blend of inbound leads and targeted account planning.

Comfortable identifying additional use cases and expansion opportunities.

Experience working cross-functionally with customer success, support, marketing, legal, and product teams.

Goals & Activity Expectations:

Achieve Monthly Revenue Targets : Consistently meet or exceed monthly revenue targets as a fully-ramped account manager.

Generate 3x Pipeline Coverage: Develop and maintain a pipeline that is three times the coverage needed, based on a 40% win rate.

Account Plans Development: Create detailed account plans for the top 20% of your book of accounts, focusing on growth strategies and potential opportunities.

Drive Product Activation: Conduct in-depth analysis of accounts' current usage to identify opportunities for product activation and increased adoption.

Schedule Customer Meetings: Conduct at pace (pre determined) customer meetings per week to engage with and understand customer needs and opportunities.

Deliver on Account Touches: Make at pace (pre determined) account touches per week to ensure consistent and proactive customer engagement.

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