Account manager, mid-market

San Francisco, CA, United States

About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal. Traction and backing Writer is deployed widely at leading companies like UnitedHealthcare, Accenture, Intuit, UiPath, HubSpot, Spotify, Hilton, Uber, and Deloitte. We have an NRR of +135% and we're just getting started.Our inbound funnel is large and growing fast (+3M visitors/month, thousands of weekly ICP trial starts). In late 2021, we received a $21M Series A led by Insight Partners, with participation from Google's Gradient Ventures, GTMFund, and a world-class group of founders, operators, and angels. We're a clear leader in a space receiving significant investor interest, and will be able to make the investments required to maintain that position. Why it's the perfect time to join Our growth rate is accelerating and we’re thoughtfully and rapidly scaling our team. There's a lot of room to contribute and grow an enduring SaaS company that's emerging as a leader in generative AI. You'll have unquestionably made it happen.

We have strong PMF. We have strong DAUs and deep usage. People spend hours in Writer. The work you'll do will have a direct impact on some of the top companies in the world — and make work more enjoyable for the users who depend on us to meet their goals.

Build it, nail it, scale it. We're at 'scale it' and are continually learning. If you like helping turn dirt paths into smooth roads, now is the perfect time to join.

What We're Like We connect. We bring our whole selves to work. We're a diverse group on multiple dimensions, and we share that with each other.

We challenge. We're first principles thinkers, and those principles guide our product and GTM decisions. Things you won't hear at Writer include "Because that's what X wants" or "Company Y does it this way." We're all on the same side as we build Writer our own way.

We own. Building a company that achieves escape velocity is hard work. We take full ownership over our schedules and our outcomes, because we believe that's the purest-energy way to work that hard.

Our operating cadence We're a low-meeting ( We've been distributed since day 1, and our distributed processes and rituals are long-engrained.

There's low overhead, and projects are single-threaded.

We break down company milestones into quarterly goals and projects, and emphasize by team the one thing that matters the most.

All of our dashboards and metrics are transparent, live in a single view, and are shared with everyone.

We're good at communicating async, use DMs and distracting notifications with caution, and respect each other's work hours. And we'd never send you a calendar invite before making sure you're free.

Weeks are tough, but weekends are sacred.

About this role

Every company grows differently, and we grow when we help our customers identify how generative AI can transform their business.

As one of our first Mid-Market AMs, you’ll drive expansion by initiating evaluations with our current customers/prospects focusing on departments we aren't currently in, as well as getting to CMOs and CIOs who are thinking about their larger strategy for generative AI. You’ll need to be able to map complex organizations to identify where Writer could add value, break into new lines of business, understand our customers’ objectives to tie what we do to business value, and have an evangelistic spirit.

Your positivity, sense of curiosity, business acumen, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you.

You'll be reporting to our Director of Mid-Market Sales.

????️ Your responsibilities

Become an expert in the wide range of use cases in which Writer can drive business transformation across different industries

Map complex organizations to identify the most promising areas of focus

Demonstrate how generative AI can further leaders’ most important business initiatives

Develop a deep understanding of our users and why they are exploring Writer

Become a trusted product specialist, educating users on how to set up Writer to unlock value, going hands-on where needed

Guide prospects through trials with clear criteria for success; pull in key stakeholders early and help the team reach Buy consensus

Lead champions through their internal budgeting, legal, security, and procurement processes

️ Is this you?

6+ years in a B2B SaaS closing role, currently focused on 1000+ FTE companies; extra points for experience selling to leadership in marketing, product, IT at Fortune 500 companies.

Proven ability to successfully cross-sell and expand within large accounts.

Ability to map accounts and proactively drive self-sourced expansion by initiating evaluations with departments we aren't currently in, as well as getting to CMOs and CIOs who are thinking about their larger strategy for generative AI

Demonstrable, consistent performance meeting and exceeding quota

Experience helping prospects build a business case to secure executive sponsorship

Experience with value-based selling (but still know the product almost as well as CS )

Experience working with legal, security, and/or procurement teams to win deals

Strong written and verbal communication skills

Strong sales process: you're thoughtful about how to make sales repeatable for yourself

Comfortable asking the tough questions, working cross-departmentally, and working under high pressure

Record of building strong and lasting customer relationships

Extremely organized and self-motivated; a detailed note-taker

Self-starter; we’re well ahead of most companies at our stage, but we’re still building parts of the plane as we fly it. You’re comfortable finding solutions wherever they are available, living in the ambiguous, and helping ideate on and document new processes

Knowledge of editorial processes a huge plus: if you edited your high school newspaper or majored in English Literature, can you pretty please apply?

Benefits

We don’t spend frivolously, but we do take care of our own. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer:

Employer-covered medical plans, dental, vision, and life insurance

FSA

Competitive parental leave policy (parents actually work here!)

Generous PTO

Company stock options

401k plan with employer matching

Flexible schedules

Writer is an equal opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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