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C4 Technical Services
Indianapolis, IN, United States
Customer Support Specialist, 2nd shift Location: Indianapolis, IN Job Description: The Logistics Group is responsible for back office functions with regard to Inventory and case management. This includes resolving rejects in our operating systems and researching problems that are encountered by our field representatives. Develop, maintain, an
Job Source: C4 Technical ServicesDanaher Corporation
Indianapolis, IN, United States
**Supervisor Non-Technical Customer Support - INDIANAPOLIS** Beckman Coulter Diagnostics Location Indianapolis, Indiana, United States of America Category Customer Support Job Id R1193697 Our career site no longer supports applications submitted via Internet Explorer. For a better experienc
Job Source: Danaher CorporationVolunteers of America Ohio-Indiana
Indianapolis, IN, United States
Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple i
Job Source: Volunteers of America Ohio-IndianaMerge IT LLC
Indianapolis, IN, United States
Our enterprise-level client in Indianapolis , IN, has an immediate need for an IT Support Engineer. Please see below for full details- Job Notes: --6+ month contract / extendable and likely to go perm with good performance. --Drug & Background check required. Main Responsibilities: • Perform a range of technical work activities either remotely
Job Source: Merge IT LLCResource Logistics
Indianapolis, IN, United States
Title : Deskside Support Location : Indianapolis (IN) Rate : $21/hr. on W2 (No Benefits) No of Openings : 1 Contract Responsibilities: REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms
Job Source: Resource Logistics900Work, LLC
Indianapolis, IN, United States
Summary/Objective The IT Tech Support will be responsible for providing technical support including incidents and requests, hardware deployment, inventory, and asset management. The technician will provide support for computers and applications relating to IT Support and Infrastructure for all company users. The technician’s goals are to ensure all
Job Source: 900Work, LLCIndiana BMV
Indianapolis, IN, United States
Salary : $31,668.00 Annually Location : Indianapolis, IN Job Type: Full Time Job Number: 2024084 Division: Field Support Services Opening Date: 06/28/2024 Closing Date: 7/14/2024 11:59 PM Eastern Job Description **STARTING SALARY MAY BE ADJUSTED FOR EXPERIENCE, EDUCATION AND TRAINING** To serve as a professional staff employee of th
Job Source: Indiana BMVIntegrated Resources, Inc
Indianapolis, IN, United States
Customer Support Specialist Indianapolis, IN Hours during training 8 a.m. - 5 p.m. Actual shift 12 p.m. - 9 p.m. The Opportunity: Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varyin
Job Source: Integrated Resources, IncIndianapolis, IN, United States
Customer Support Specialist, 2nd shift
Location: Indianapolis, IN
Job Description:
Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
Significant on-the-job training or formalized education in specific area.
Requires some evaluation, originality or ingenuity.
Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
Able to work evenings and occasional weekends based on team needs.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Who You Are: Associate's Degree with at least 1 year previous customer service experience or greater than 3 years previous customer service experience
Proven ability to make quick and effective independent decisions
Strong organization and planning skills
Ability to handle multiple functions at one time
Efficient and effective oral and written communication skills
Intermediate computer skills including the ability to do some advanced functions within various software packages
Ability to develop expert product knowledge for areas of responsibility
Preferred: Previous experience with SAP and Salesforce
Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
Previous experience in a fast paced call center environment
Working Hours:
Hours during training 8a-5p
2nd Shift 12p-9p
#DICE
Email Alert for Customer Support Specialist - Indianapolis, IN jobs in Indianapolis, IN, United States
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