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inSync Staffing
Indianapolis, IN, United States
Customer Support Specialist Location: Indianapolis, IN - Onsite Pay Rate: $23.00 to $26.70 DOE Duration: 1 year Hours: Hours during training Monday - Friday: 8 a.m. - 5 p.m. Actual shift. Monday - Friday: 12 p.m. - 9 p.m. Job Description: Act as a primary point of contact for service representatives, answering inquiries and analyzing, research
Job Source: inSync StaffingPlanet Pharma
Indianapolis, IN, United States
-12 month contract, pay $26.70 The Opportunity: Provide operations support. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide p
Job Source: Planet PharmaTailored Management
Indianapolis, IN, United States
Customer Support Specialist Location: 9115 Hague Road, Indianapolis IN 46256 (onsite) Pay Rate: $24-$26/hour, paid weekly Schedule: Hours during training 8am-5pm, Shift:12pm-9pm, M-F Contract: 1 Year This role provides operations support to our client, a Fortune 500 biotech organization. Duties ct as a primary point of contact for service rep
Job Source: Tailored ManagementFlagstar Bank
Indianapolis, IN, United States
Position Title Customer Support Specialist - WLSC Location Work From Home United States Job Summary The Customer Support Specialist is part of our Lending Service Center (LSC) Call Team. This individual is responsible for supporting the technical and compliance needs of our internal and external business partners, title companies as well as our b
Job Source: Flagstar BankC4 Technical Services
Indianapolis, IN, United States
Customer Support Specialist, 2nd shift Location: Indianapolis, IN Job Description: Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching,
Job Source: C4 Technical ServicesInktel Direct Corporation
Indianapolis, IN, United States
** Delta Faucet Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DELTA001611 Showing 1 location **Job Details** **Description** As a Delta Faucet Customer Support Specialist, you will play a crucial role in helping our consumers install or troubleshoot Delta Faucet Companys faucets through inbound pho
Job Source: Inktel Direct CorporationBostwick Braun Company, Inc.
Indianapolis, IN, United States
Summary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This position reports directly to the VP of IT. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides technical assi
Job Source: Bostwick Braun Company, Inc.Herff Jones
Indianapolis, IN, United States
Position: IT Support Specialist Location: Indianapolis, IN Starting Min. Pay: $50K/annually THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' p
Job Source: Herff JonesIndianapolis, IN, United States
Customer Support Specialist
Indianapolis, IN
Hours during training 8 a.m. - 5 p.m.
Actual shift 12 p.m. - 9 p.m.
The Opportunity:
Provide operations support to the Roche Support Network.
Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Provide phone support to field representatives.
Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions.
Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
Significant on-the-job training or formalized education in specific area.
Requires some evaluation, originality or ingenuity.
Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
Able to work evenings and occasional weekends based on team needs.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Who You Are:
Associate’s Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience
Proven ability to make quick and effective independent decisions
Strong organization and planning skills
Ability to handle multiple functions at one time
Efficient and effective oral and written communication skills
Intermediate computer skills including the ability to do some advanced functions within various software packages
Ability to develop expert product knowledge for areas of responsibility
Preferred:
Associate’s Degree in related field with at least 2 years previous RSN customer support experience
Previous experience with SAP, Salesforce, and ServiceNow CRM platforms
Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
Previous experience in a fast paced call center environment.
Email Alert for Customer Support Specialist jobs in Indianapolis, IN, United States
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