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The Heritage Group
Indianapolis
Job Description Job Description Job Summary: The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Custome
Job Source: The Heritage GroupIndianapolis Colts
Indianapolis, IN, United States
Indiana Farm Bureau Football Center, 7001 W 56th St, Indianapolis, Indiana, United States of America Req #161 Friday, May 10, 2024 The Indianapolis Colts are seeking an experienced Director of IT Operations and Services to oversee the day-to-day activities of the Information Technology Operations and Services department in support of the Indianapo
Job Source: Indianapolis ColtsInfosys BPM
Indianapolis, IN, United States
Help Desk Analyst Indianapolis IN ( 6100 Sam Jones Expy, Indianapolis, IN 46241) 12 months contract The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continu
Job Source: Infosys BPMMerge IT LLC
Indianapolis, IN, United States
Our enterprise-level client in Indianapolis , IN, has an immediate need for an IT Support Engineer. Please see below for full details- Job Notes: --6+ month contract / extendable and likely to go perm with good performance. --Drug & Background check required. Main Responsibilities: • Perform a range of technical work activities either remotely
Job Source: Merge IT LLCResource Logistics
Indianapolis, IN, United States
Title : Deskside Support Location : Indianapolis (IN) Rate : $21/hr. on W2 (No Benefits) No of Openings : 1 Contract Responsibilities: REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms
Job Source: Resource LogisticsMIS Solutions, LLC
Fishers, IN, United States
Job Brief: The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc. Essential Duties and Responsibilities (other duties may be assigned to meet business n
Job Source: MIS Solutions, LLCBCforward
Indianapolis, IN, United States
Security Analyst BCforward is currently seeking a highly motivated Security Analyst in Indianapolis, IN 46204 Position Title: Security Analyst Location: Indianapolis, IN 46204 Shift Timing: Flexible on work schedule, Monday to Friday Anticipated start date: 1 to 2 Weeks Duration: 12 Months contract and the possibility to be extended the contrac
Job Source: BCforwardOracle
Indianapolis, IN, United States
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and
Job Source: OracleIndianapolis, IN, United States
Summary/Objective
The IT Tech Support will be responsible for providing technical support including incidents and requests, hardware deployment, inventory, and asset management. The technician will provide support for computers and applications relating to IT Support and Infrastructure for all company users. The technician’s goals are to ensure all Service Level Agreements (SLAs) are met and upheld. The IT Tech Support has regular communication with C-Level executives as well as senior management. This position is based in our Indianapolis, IN office.
Essential Functions
Provide Tier 1 Support
Provide excellent customer service
Monitoring ticket management system and support call queues
Ensure rapid response and resolution to our end users and support issues.
Create, implement, and deploy new images and maintain desktop and laptop images, plans, processes, and standards
Responsible for imaging, deployments, and shipping of all new equipment for new staff, personals, and onboardings.
Maintain inventory and asset management for all desktop equipment and software.
Provide troubleshooting for end users by diagnosing, testing, resolving problems relating to infrastructure, IOS devices, softphones, and peripherals.
Create new user accounts and manage access controls bases on company policies for platforms, account access, group access, email distributions, and VOIP
Provide hands on IT technical support for facilities.
Troubleshooting and technical aptitude in, Windows 10, Microsoft, Active Directory/GPOs, Dell Hardware, Printers, iOS and Android Devices
Establishing new and refining existing processes and procedures
Demonstrated aptitude and experience with both computer hardware and application software troubleshooting and problem resolution
Strong ability to interact with end users in a patient, helpful, pleasant, and otherwise professional manner while providing them with support
Competencies Professional demeanor
Establish and maintain effective relationships at all levels of the organization
Effective written, verbal, and presentation skills.
Ability to communicate complex issues and solutions.
Critical thinking.
Ability to perform well within a fast-paced,
Ability to maintain confidentiality.
Must have the ability to work well within a team environment as well as independently.
Education and Experience Bachelor’s degree in Information Technology or related field, or an equivalent combination of education, certification, and experience.
2+ years of IT experience.
Previous executive support is preferred.
Position Type/Expected Hours of Work
This is a Full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e., business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
Email Alert for IT Support Analyst- Indianapolis, IN jobs in Indianapolis, IN, United States
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