Director, Retail Sales Enablement

Plano, TX, United States

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

Division Overview

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction.

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you.

Role And Responsibilities

Role & Responsibilities

The Director of Retail Sales Enablement will be responsible for all sales development and sales support processes and operations. This leader will develop and improve end-to-end processes, for current and new field sales initiatives. This role will build the sales support strategy in support of the field execution team, in the delivery of sales. The role also includes gathering insights from the field, determine system enhancements, project managing process development and enhancements, and creating launch processes for the field team. Paying close attention to what works well and what doesn’t, the Retail Sales Enablement Director will be agile in cross functional partnerships with other capabilities, the field leadership and partners within the company and the vendor community. Program management of third party vendors and support teams including requesting budgets and creating headcounts. This leader will be the central point of communication for our corporate and retail field teams, utilizing effective communication, a strategic mindset, collaboration, organizational savvy, project management and technical ability as vital pieces of the job.

As a complex organization, the Retail Sales Enablement Director will be key in facilitating sales program alignment across the business. The leader will be required to garner insights and execute initiatives that improve upon the existing field processes and ultimately align to the broader company goals. This Director will interact with Executive Leadership across Samsung, globally and within cross functional areas, to drive Samsung’s retail field experience forward. This will include being a fierce advocate for the field team, driving communication, knowledge, processes, and feedback into everything we do, so that the field can focus on driving sell out. Additionally, you will be required to explain complicated, detailed and quickly changing facts to Samsung’s retail executive leadership team in a succinct, easy to understand manner.

Position Objective

Set the Sales Support strategy for the mobility, home entertainment and appliance line of businesses

Develop the strategic design, planning and implementation of programs and processes to support retail go-to-market objectives and to ensure integration with the broader strategy

The ability to provide initiatives insights, program updates, analyze data and execution results through story telling

Streamline field tools and improve overall efficiency

Project manage all sales programs, track all enhancements, provide and hold cross functional teams accountable to meeting timelines and deadlines

Manage end to end field programs from budgeting, alignment, tool creation, execution of processes, tracking and reporting of all field sales teams

Manage a financial portfolio supporting all field sales programs, 3rd party labor, field merch, large events and mobile sales enablement app

Manage multiple vendor relationships by providing strategy, guidance and governance to each program

Demonstrates strong business knowledge, leadership, and general management skills

Provide process enhancements and updates based on feedback from the field and cross functional leaders

Provide team and organizational leadership

Ability to travel approximately 10-20% of the time

Minimum Qualifications

Bachelor’s degree (Preferred) and 12+ years of relevant district/sales manager experience

Retail management experience in store or corporate office 5+ years

Multi-unit retail experience 2+ years(Preferred)

Deep knowledge in retail operations, sales enablement, training with the ability to demonstrate knowledge of best practices, methodologies, and technologies in each of these areas

Experience with a mobile training app (Preferred)

Experience program managing a 3rd party labor company (Preferred)

Skills And Qualifications

Desired Characteristics

Ability to excel in fast-paced environments, embrace operational rigor and are comfortable with ambiguity

Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning

Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed

High proficiency in Power Point, Word and Excel

Outstanding written and communications, time management, and organization skills

Ability to drive and improve business cadence (planning, scheduling, communication), setting and improving processes, monitoring execution and driving accountability and visibility of progress against goals and objectives

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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