Director, Sales Operations & Enablement - Dallas, TX

Dallas, TX, United States

Job Description Job Description About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Position Overview:

The Sales Ops & Enablement leader plays a key role in activating a variety of key strategic initiatives for the organization, as well as, developing and executing sales enablement strategies to drive growth across Care for Business. This leader serves as the direct manager of the Sales Support team. This leader will partner with leaders across Care for Business (CfB) as well as partners throughout Marketing, Product, and Communication organizations.

This position is responsible for providing strategic leadership in the development and execution of product, technical, and strategy training for CfB Sales and Account Management (AM) teams, in addition to providing leadership on the go-to-market strategies for CfB key initiatives (KIs) and business priorities.

Note: This position is hybrid in Dallas, TX (in office Mondays and Wednesdays)

What You'll Do:

Successfully manages resources and oversees all development and delivery of go-to-market training and activation plans for CfB KIs and business-specific initiatives

Develops and delivers internal and external learning programs from program strategy through event execution; including ownership of CfB's Customer Advisory Board

Drives strategic leadership for all training to prepare the Sales and AM teams to win in the market

Leads the development and delivery of ongoing sales training and enablement efforts, while working across CfB leadership to prioritize topics and timing

Leads a team of Sales Support Specialists who are responsible for proposal support, creation, and distribution; Opportunity routing/management; Sales material support, presentation builds, personalized content; Day-to-day sales process support and follow-up; Salesforce opportunity and contact QA; Salesforce sales process support; and other special projects

Develop associates; maintain a strong culture while onboarding new associates; prioritize succession planning and talent pipeline

Proactively gathers feedback relative to organizational obstacles and acts as an advocate to manage and resolve issues that could adversely impact the effectiveness of sales enablement initiatives

Who You Are:

7+ years of relevant work experience, including a strong record of proven leadership success and business acumen in the caregiving and/or employee benefits space

Direct or indirect people management experience

Extensive knowledge of benefits sales cycle, sales mindset, and proven experience leading efforts to drive productivity gains

Demonstrated ability to establish best-in-class processes to effectively bring CfB products, solutions, and initiatives to market

Strong strategic, innovative, and analytical thinking

Experience in managing and executing complex, cross-functional projects

Strong influential communication, writing and relationship-building skills across all levels of internal and external stakeholders

PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Salary Range: $140,000-$150,000

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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